Our Reviews
Barbara E|2018 Chevrolet Equinox
Confirmed Service Customer
4/7/2025
Exceptional service, personable employees
4/9/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing West Chevrolet, INC. and we hope to see you again soon!
LOUISVILLE, TN
Edith T|2024 Chevrolet Colorado
Confirmed Service Customer
4/7/2025
Came in for my first free oil change, tire rotation, and also a service bulletin fix. Service was done on time, efficiently, great care was taken in handling my new Chevy. Eddie was very professional and customer focused, all good. Thanks!
4/10/2025
Edith, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
VONORE, TN
Felix A|2025 Chevrolet Trax
Confirmed Sales Customer
4/9/2025
Sales personnel's were patient and friendly and addressed all concerns professionally. I was satisfied.
JOHN GOUVOUNIOTIS
4/10/2025
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
KNOXVILLE, TN
April H|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
4/9/2025
Quick and friendly service, service advisor Eddie Z. Always takes great care of me when I’m there. Making sure to explain everything and that I am fully taken care of.
4/10/2025
April, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
KNOXVILLE, TN
Daniel B|2017 GMC 1500 Sierra
Confirmed Service Customer
4/10/2025
Visit was very pleasant. Service advisor was spot on and very informative about everything going with my truck.
4/11/2025
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SEYMOUR, TN
Jeff M|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
4/10/2025
Good
4/10/2025
Jeff, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
LOUISVILLE, TN
Agustin M|2025 Chevrolet Traverse
Confirmed Sales Customer
4/10/2025
Craig reached out to us, which started our new car search. He previously sold as a 2021 Traverse. He was super helpful and was able to secure us a 2025 Traverse much sooner than we had anticipated.
CRAIG NEELY
4/11/2025
Agustin, we're happy you found our staff to be so supportive during your experience here at West Chevrolet, INC.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MARYVILLE, TN
Gerald H|2020 Chevrolet Tahoe
Confirmed Service Customer
4/11/2025
Over 2 hours for tire rotation and oil change. Seems a little excessive. On the other hand, Rob the service tech was great and kept me informed of everything
4/12/2025
Gerald, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (865) 970-9378 to discuss your concerns, as your satisfaction is of utmost importance to us.
TELLICO PLAINS, TN
Charlotte W|2024 Chevrolet Trailblazer
Confirmed Service Customer
4/12/2025
I need a piece fixed,told them about & it's ordered now
4/14/2025
Charlotte, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
KNOXVILLE, TN
Stephen G|2025 Chevrolet Blazer
Confirmed Service Customer
4/13/2025
Everyone was professional, friendly and efficient.
4/14/2025
Stephen, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.
SEYMOUR, TN
James T|2016 Chevrolet 1500 Silverado
Confirmed Service Customer
4/15/2025
I was very pleased this time, in and out in a timely manner. Got what I came for, no issues.
4/16/2025
James, we are very happy to have provided you with such a positive experience! We hope you have a great day!
ROBBINSVILLE, NC
William M|2020 Chevrolet 2500HD Silverado
Confirmed Service Customer
4/16/2025
Great if I didnt keep getting these emails
4/16/2025
William, your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please give us a call at (865) 970-9378 so we can discuss your experience further. We look forward to hearing from you.
LOUDON, TN
Daniel M|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
4/18/2025
Edward in service had to be the best employee you have. His patience and understanding has been exemplary of a caring employee to me. He always has time to discuss what my vehicle needs as a used Silverado. The transmission service “cured” the ills of my 2021 truck. Thank you
4/21/2025
Daniel, thanks for highlighting our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!
SEYMOUR, TN
Gerald C|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
4/18/2025
Thank you for working me in for my maintenance work with no prior scheduling. Your service was fast and excellent.
4/21/2025
Gerald, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
TOWNSEND, TN
Jorge A|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
4/18/2025
Well somehow I feel like I got ripped off. I took my 2021 Chevy Silverado for check engine light and other issues, when I got the text that was going to be $600 for cleaning the fuel injectors and valves that had carbon build up. $96 for some liquid cleaner and $450 plus for labor the receipt didn't explain what was done or how the carbon build up was removed.
4/21/2025
We regret to hear that you are displeased with your recent experience with us. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (865) 970-9378 so we can work towards a resolution.
SEYMOUR, TN
Michael S|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
4/21/2025
Christen and the staff are amazing. Great job!!!
4/22/2025
Michael, we're happy you found our staff to be so supportive during your experience here at West Chevrolet, INC.. Thank you again for choosing West Chevrolet, INC. and we hope to see you again.
NEW MARKET, TN
Steve D|2025 Chevrolet 1500 Silverado
Confirmed Sales Customer
4/15/2025
John was an absolute pleasure to work with. He was very respectful of my time and went out of his way to accommodate the purchase of my new vehicle. Everyone from the Sales manager on was very attentive.
JOHN GOUVOUNIOTIS
4/16/2025
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MARYVILLE, TN
Mary H|2025 Chevrolet Traverse
Confirmed Sales Customer
4/17/2025
Love having Dave Ambercrombe as my sales rep. He is the top in his field!! Infinite praise to him.
JAMES ABERCROMBIE
4/18/2025
Mary, thank you for your kind review; we are happy to pass along your comments to the team here at West Chevrolet, INC.! Feel free to reach out to us if you need anything. Have a wonderful day.
MADISONVILLE, TN
Mark B|2017 Chevrolet Impala
Confirmed Service Customer
4/18/2025
Great service
4/20/2025
Mark, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!
HARRIMAN, TN
Marsha E|2020 Chevrolet Equinox
Confirmed Service Customer
4/19/2025
Checked in quickly, service done in a timely manner
4/21/2025
Marsha, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
KNOXVILLE, TN
Dinah W|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
4/21/2025
The only problem I have, they left oily hand prints along the side of the hood and door handle.
4/22/2025
Thank you for taking the time to leave us feedback about your experience with us. Please contact us at (865) 970-9378 so we can work with you to make this right.
ROBBINSVILLE, NC
Lawrence M|2021 Chevrolet Trailblazer
Confirmed Service Customer
4/23/2025
As always, West Chevrolet is the best at what they do! As many times over, I’d like to recognize Eddie Zamora for being so personable and making me feel like I’m part of the West family!
4/24/2025
Thank you for choosing West Chevrolet, INC. as your first choice for all your automotive needs! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
KNOXVILLE, TN
James D|2024 GMC Sierra 3500 HD
Confirmed Service Customer
4/23/2025
Doug Reynolds is the reason that I continue to do business with West Chevrolet. Edward really did a great job and good communication. Thank you.
4/24/2025
Thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
MARYVILLE, TN
Anthony G|2021 Chevrolet Camaro
Confirmed Service Customer
4/23/2025
Everything went smooth
4/24/2025
Anthony, we want all our clients to have a comfortable and stress-free experience with us! We look forward to your next visit! Take care!
LOUISVILLE, TN
Jeff C|2015 Chevrolet Colorado
Confirmed Service Customer
4/25/2025
Overall very pleased with services and customer waiting amenities.
4/28/2025
Jeff, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CORRYTON, TN
Daniel K|2021 Chevrolet Bolt EV
Confirmed Service Customer
4/25/2025
My overall experience was not great though the mechanical repairs done to my vehicle were great when I came to the dealership to pick up my car after being contacted that it was ready a month after I dropped it off the vehicle was not ready nor at the location, I was told to pick it up The check engine light remained on, and the electric car stated on the dashboard that it could not be charged. I had to leave the vehicle there an additional day for them to figure out what was wrong with it, even though they had contacted me to pick it up in addition to that when I arrived at the dealership to pick it up, they brought the car from the body shop to the mechanical shop where they had told me the car would be available for pick up. It was not it was left at the body shop When I discovered that the check engine light was still on. I was told to take the vehicle back to the body shop as they had the car last when I went to the body shop. They told me this is a mechanical problem go back to the mechanic shop. Not great service at all.
4/28/2025
Daniel, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (865) 970-9378 to discuss your concerns, as your satisfaction is of utmost importance to us.
MARYVILLE, TN
Jeffrey K|2019 Chevrolet Traverse
Confirmed Service Customer
4/27/2025
Great customer service
4/28/2025
Jeffrey, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
SEVIERVILLE, TN
Ronald S|2023 Chevrolet Silverado 1500
Confirmed Service Customer
4/29/2025
I made my apt approximately 2 weeks prior to the actual appointment day. I was told at that time that it was the first day available for the electronics tech to look at my radio issues. I also stated I would be waiting on my truck. Upon arrival, my service advisor told me he would check with the tech to see if he had time to look at it. I told the advisor I had an apt and he said he knew that but they had 24 to 48 hours to check out the issue. This made no sense to me. Fortunately they looked at it within 30 minutes and I was told there was going to be an update in the near future and it could be done at that time. Just a very unusual experience
4/30/2025
Ronald, thank you for taking the time to leave us feedback about your experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (865) 970-9378. We look forward to hearing from you.
LENOIR CITY, TN
Tom A|2023 Chevrolet Tahoe
Confirmed Service Customer
5/1/2025
Good experience
5/2/2025
Tom, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
MARYVILLE, TN
Jennifer M|2025 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
4/22/2025
Salesman Trent was respectful and accommodating when I came to the dealership to look at a specific chevy 2500. He did not make snide comments like twin city did to me being 5ft tall and wanting a big truck when I have infact driven even bigger than a 2500. He secured a cash in full sale within 10 minutes due to his respectfulness, knowledge of the vehicle, and knowledge of chevy and what was on the lot.
TRENT SWARTOUT
4/23/2025
We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MARYVILLE, TN
Pamela C|2024 Chevrolet Malibu
Confirmed Service Customer
4/22/2025
I was very satisfied with my experience. With WestChevrolet.
4/23/2025
Pamela, Your satisfaction is important to us, so we want to sincerely thank you for choosing West Chevrolet, INC. and we hope to see you again soon!
LENOIR CITY, TN
Michael C|2020 Chevrolet Equinox
Confirmed Service Customer
4/22/2025
Great experience as always
4/23/2025
Michael, we appreciate you taking the time to leave us this feedback. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
SEVIERVILLE, TN
Sue H|2023 Chevrolet Silverado 1500
Confirmed Service Customer
4/27/2025
For some reason this went way easier than the last 5 times I have been there, got the appt quick and was in and out in one hour, which is long enough for an oil change, last couple times it took longer, came in for a nail in my tire, two hours, ridiculous. And everyone seemed to have an actual smile a little more personable this time as well!!
4/28/2025
Sue, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (865) 970-9378.
TOWNSEND, TN
Douglas D|2022 Chevrolet Equinox
Confirmed Service Customer
4/28/2025
Top notch service.
4/29/2025
Douglas, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
TOWNSEND, TN
Scott H|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
5/1/2025
Always great
5/2/2025
Scott, thank you for choosing West Chevrolet, INC. as your first choice for all your automotive needs! We hope to see you soon!
MARYVILLE, TN
Jason L|2025 Chevrolet Tahoe
Confirmed Service Customer
5/5/2025
Great experience, Eddie was very communicative and helpful
5/8/2025
Jason, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
ALCOA, TN
Jo H|2019 Buick Encore
Confirmed Service Customer
5/6/2025
I have been working with Christian for years!!! I highly recommend her and often refer my friends to her when they need a vehicle serviced! The Service Department works hard on helping their clients. I’m getting their vehicles in and out as soon as possible. Thank you all very much for all your hard work, you’re helpful remarks, and your friendliness.
5/7/2025
Thank you for choosing West Chevrolet, INC. as your first choice for all your automotive needs! Please let us know if there is anything else we can do for you; we are more than happy to help!
MARYVILLE, TN
Robert C|2016 Chevrolet Colorado
Confirmed Service Customer
5/7/2025
Always an excellent experience at West Chevrolet. The service advisors are very friendly and knowledgeable.They always keep me informed on the status of my service. It is an enjoyable experience getting all my service at West Chevrolet.
5/8/2025
Robert, we're glad to hear you found our staff was so knowledgeable and helpful! We are always more than happy to assist you if anything else comes up. Take care!
MARYVILLE, TN
Crystal And S|2024 Chevrolet Equinox
Confirmed Service Customer
5/7/2025
Fast and Awesome Customer service
5/8/2025
We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GRIFTON, NC
Melissa W|2023 Chevrolet Suburban 1500
Confirmed Service Customer
5/9/2025
I am a generational GM buyer as my dad retired from there- I recently had to come in for some service need- and hands down Eddie is absolutely the man! He’s patient, communication is on point(super important!) and personality is chefs kiss! I drive a little over an hour and half (one way) to receive my service needs, just because of Eddie and knowing I will be in good hands
5/11/2025
Melissa, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
HUNTSVILLE, TN
Steve M|2025 Chevrolet Colorado
Confirmed Service Customer
5/9/2025
I had a receiver hitch installed on my new Colorado. It appears to fit perfectly and looks good. I looked underneath to see that the wiring was restored neatly and it was. I then noticed that one screw was backed out several turns. I checked the others and found two more snug but not tight. I fixed it myself as that was quicker than a return trip to the dealer.
5/12/2025
Steve, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at (865) 970-9378 so we can assist you further.
ATHENS, TN
Michael A|2025 Chevrolet Equinox
Confirmed Service Customer
5/11/2025
Everyone was very nice, they were very quick for our service.
5/12/2025
Michael, we're glad everything was completed quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!
SEVIERVILLE, TN
Gary W|2023 GMC SIERRA 150
Confirmed Service Customer
5/12/2025
Easy check in and friendly staff. The service was timely and I'm satisfied with what I had done.
5/12/2025
Gary, your satisfaction is important to us, so we want to sincerely thank you for choosing West Chevrolet, INC. and we hope to see you again soon!
ROCKWOOD, TN
Ray L|2020 Chevrolet Tahoe
Confirmed Service Customer
5/12/2025
Great
5/13/2025
Ray, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SEVIERVILLE, TN
Patricia B|2025 Chevrolet Suburban 1500
Confirmed Sales Customer
5/2/2025
Professional Personal
TRENT SWARTOUT
5/3/2025
We're pleased to know we have been able to exceed your expectations and really help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MARYVILLE, TN
Scott C|2011 Chevrolet Tahoe
Confirmed Service Customer
5/5/2025
Eddie always is top notch customer service. Really appreciate his attention to details and friendly disposition.
5/6/2025
Scott, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
KNOXVILLE, TN
Ricky H|2022 Chevrolet 2500HD Silverado
Confirmed Service Customer
5/7/2025
Excellent people to work with
5/8/2025
Ricky, thank you for your kind review; we are happy to pass along your comments to the team here at West Chevrolet, INC.! We look forward to your next visit! Take care!
WALLAND, TN
Barney L|2023 Chevrolet Silverado 2500 HD
Confirmed Service Customer
5/9/2025
Very busy however they got us in and completed oil change. 5 stars
5/11/2025
Barney, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
MARYVILLE, TN
Curtis R|2024 Chevrolet Colorado
Confirmed Sales Customer
5/12/2025
Derek Rhea did an excellent job helping me through the purchasing process. It was the best buying experience I have ever had purchasing a vehicle. Everyone at the dealership was nice and helpful and the process was completed quickly. I definitely recommend buy from West Chevrolet.
STEPHEN RHEA
5/14/2025
Curtis, thanks for highlighting our staff who helped make this such a great experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
KNOXVILLE, TN
Shari P|2024 Chevrolet Trax
Confirmed Service Customer
5/12/2025
Eddie was very prompt and attentive! The service was efficient and I was in my way quickly!
5/13/2025
Shari, we're happy you found our staff to be so supportive during your experience here at West Chevrolet, INC.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MARYVILLE, TN
Stephen R|2018 Chevrolet Sonic
Confirmed Service Customer
5/12/2025
Professional and quick!
5/14/2025
Stephen, It is great to hear everything was done quickly and to your satisfaction! We hope to see you soon!
MARYVILLE, TN
Lawrence S|2020 Chevrolet Colorado
Confirmed Service Customer
5/12/2025
Fast efficient and very precise
5/14/2025
Lawrence, it is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!
MARYVILLE, TN
Barbara K|2024 GMC Terrain
Confirmed Service Customer
5/13/2025
First of all, we have brought 3 cars now from your company. Always very pleasant to deal with. Everyone is always so helpful and not pushing, I like very much.
5/14/2025
Barbara, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
MARYVILLE, TN
Donald W|2024 Chevrolet Colorado
Confirmed Service Customer
5/13/2025
West is always easy to work with and never disappoints.
5/14/2025
Donald, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
MARYVILLE, TN
Mark B|2013 Chevrolet Malibu
Confirmed Service Customer
5/15/2025
great service i dont have to worry i know it will be right
5/16/2025
Mark, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
HARRIMAN, TN
Bethany A|2021 Chevrolet Colorado
Confirmed Sales Customer
5/18/2025
Friendly and fast
STEPHEN RHEA
5/19/2025
Bethany, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
KNOXVILLE, TN
Danny D|2019 Chevrolet Cruze
Confirmed Service Customer
5/19/2025
Overall my experience has been pretty good but we purchased tires from you I was under the impression that I would have at least got free tire rotation and then I had to pay for a front end alignment
5/20/2025
Danny, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SEYMOUR, TN
Troy C|2024 Chevrolet Silverado 1500
Confirmed Service Customer
5/21/2025
I came in a little early and got out 7 minutes after my appointment! That's fast.
5/22/2025
Troy, we're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MARYVILLE, TN
Adam S|2020 Chevrolet Traverse
Confirmed Service Customer
5/22/2025
Eddie was top notch
5/23/2025
Adam, thank you for your kind review; we are happy to pass along your comments to the team here at West Chevrolet, INC.! We look forward to your next visit! Take care!
KNOXVILLE, TN
James E|2025 Chevrolet 1500 Silverado
Confirmed Service Customer
5/24/2025
Salesman was polite and efficient. Paperwork was just as expected. Good experience.
5/26/2025
James, thanks for highlighting some of our staff who helped make this such a great experience! We do hope we can be of assistance in the future. Take care!
GREENBACK, TN
Ronnie D|2023 Chevrolet Silverado 1500
Confirmed Service Customer
5/25/2025
They got me in and out for my scheduled service in a timely manner.
5/26/2025
Ronnie, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
KNOXVILLE, TN
Ronald K|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
5/12/2025
Fast and good service
5/14/2025
Ronald, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
CROSSVILLE, TN
James G|2018 Chevrolet Tahoe
Confirmed Service Customer
5/23/2025
Great service Department. Thank you Eddie you are a super person.
5/24/2025
James, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
TELLICO PLAINS, TN
Kenneth A|2015 Chevrolet Camaro
Confirmed Service Customer
5/23/2025
Always professional and friendly
5/26/2025
Kenneth, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LOUISVILLE, TN
Bonnie N|2023 Chevrolet Camaro
Confirmed Service Customer
5/26/2025
Friendly faces with a smile and the only dealership I trust
5/26/2025
Bonnie, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!
SEVIERVILLE, TN
James S|2025 Chevrolet Trax
Confirmed Sales Customer
5/29/2025
Quick and easy
CHRISTOPHE BURCHFIELD
5/30/2025
James, we're glad everything was completed quickly and to your satisfaction! We hope to see you soon!
MARYVILLE, TN
Wolfgang H|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
5/29/2025
excellent personal and professional service
CRAIG NEELY
5/30/2025
We are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!
GOODYEAR, AZ
William C|2024 Chevrolet Silverado 1500
Confirmed Service Customer
6/2/2025
Quick service
6/4/2025
We're glad everything was completed quickly and to your satisfaction! Thanks again for taking the time to leave us this information about your recent visit. Take care!
KNOXVILLE, TN
Marcus P|2022 Chevrolet 2500HD Silverado
Confirmed Service Customer
6/3/2025
Eddie did a great job.
6/4/2025
Marcus, our staff is committed to providing each of our clients with the best automotive experience! We hope to see you soon!
SEVIERVILLE, TN
James J|2021 Chevrolet Traverse
Confirmed Service Customer
6/4/2025
Great service and people are friendly
6/5/2025
James, we are very happy to have provided you with such a positive experience! We hope to see you soon!
MARYVILLE, TN
Thomas C|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
6/8/2025
Easy and fast purchase
DAVID BIGGERSTAFF
6/10/2025
Thomas, your satisfaction is important to us, so we want to sincerely thank you for choosing West Chevrolet, INC. and we hope to see you again soon!
PIGEON FORGE, TN
Johnny S|2022 Chevrolet Spark
Confirmed Service Customer
6/8/2025
I got there early an they were done quick! Free coffee in the lounge was great too!
6/10/2025
We strive for 100% satisfaction, and it is great to see you had such a positive experience at West Chevrolet, INC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
KNOXVILLE, TN
Glenn A|2024 Chevrolet Colorado
Confirmed Service Customer
5/26/2025
If you read my last feedback from my service visit to West you know I gave them 'Excellent'. That isn't going to change for my most recent visit. Took my 2024 Colorado in for a maintenance check and to have my brakes looked and necessary repairs made. I recognized that it would take time and was prepared for it. Arrived at 0730 was sent a link to monitor progress and went back to a clean and comfortable waiting room. During the visit Eddie Zamora came back multiple times to provide information on the progress and what had been found. On one visit regarding the brakes, asked me to go out with him to the repair shop so that I could see the issue and ask the techinician any questions that I might have. When I arrived Eddie quoted me a cost and that was what I paid even though s mistake was made the benefitted me. All I can tell you is that their serivce department checked all the boxes that I have as a customer : courteous, attentive to my concerns, provided information on status on a timely manner, and lived by their original quote. So, I gave them 'Excellent'. If there was something higher, I would have given them that. Choosing West as the dealership to buy my truck from and to service it was the best decision I could have made. They are ouststanding.
5/26/2025
Glenn, thank you so much for your positive comments about West Chevrolet, INC.! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
POWELL, TN
Ralph W|2017 Chevrolet Impala
Confirmed Service Customer
5/28/2025
Although it took several visits to identify and hopefully solve the cause of the water in my trunk Eddy Z in service was persistent in getting it resolved. I especially appreciate the gentleman from the Body Shop who came out and spoke with me regarding what was found and the corrective action .
5/28/2025
Ralph, thank you so much for your positive comments about West Chevrolet, INC.! If you have any further questions, please give us a call. We're always happy to help!
TOWNSEND, TN
Anthony C|2020 Chevrolet Malibu
Confirmed Service Customer
5/28/2025
Friendly staff great customer service excellent work
5/28/2025
We're happy you found our staff to be so supportive during your experience here at West Chevrolet, INC.. We hope you have a great day!
MARYVILLE, TN
Eric T|2025 Chevrolet Equinox
Confirmed Service Customer
6/2/2025
Made appointment online, got theread told it didn't go thru. Still got service , if online doesn't work, fix it or delete it.
6/3/2025
Thank you for taking the time to leave us feedback about your experience with us. Please reach out to us at (865) 970-9378 so we may identify ways to improve your experience.
MARYVILLE, TN
Tim T|2024 Chevrolet Silverado 1500
Confirmed Service Customer
6/9/2025
Eddie was great to get us in and out in a timely manner. It was very busy that morning but my service was done in about an hour. I was afraid it was going to take much longer. I always make an appointment but I don't think everyone does or they don't show up when their appointment is scheduled. This isn't the dealership's fault just part of doing business with the public.
6/10/2025
We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
MARYVILLE, TN
David W|2019 Chevrolet Colorado
Confirmed Service Customer
6/11/2025
Everything went well and the advisory give me a print out of all the maintenance my vehicle needs.
6/11/2025
Thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
KNOXVILLE, TN
Shaffer S|2024 Chevrolet Trailblazer
Confirmed Service Customer
6/11/2025
Quick and easy oil change
6/12/2025
Shaffer, we're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!
JEFFERSON CITY, TN
Anthony B|2025 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
6/11/2025
Very professional, knowledgeable staff, great prices on trucks. An all around great experience
CHRISTOPHE BURCHFIELD
6/12/2025
Anthony, we're glad to hear you found our staff was so knowledgeable and helpful! We are always more than happy to assist you if anything else comes up. Take care!
CONWAY, SC
Jimmy M|2021 Chevrolet Equinox
Confirmed Service Customer
6/12/2025
Service rep. was very courteous and professional. He checked recall status for my Silverado truck which I had been getting scam phone calls stating false airbag recall notices and got me prices for replacement tires which I ended up purchasing and getting installed during this scheduled service visit. He also updated me on preventive maintenance services that were due for our Equinox. Only negative was damage to two lugnuts as the chrome covers were torn off during removal of the wheels which may have just been due to poor quality GM parts. When following up with the service representative, he stated that they would replace the lug nuts free of charge during the next service visit. I am very pleased with the service and care that this dealership provides.
6/13/2025
Jimmy, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts.
ROCKY TOP, TN
Ashley B|2023 Chevrolet Equinox
Confirmed Service Customer
6/13/2025
I love getting my oil changes done at West. Customer service is great, culmination was good and I had a good spot to get some work done while I waited.
6/13/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LOUDON, TN
Matthew N|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
6/13/2025
Eddie my service advisor was great. Kept me informed all the way through. I spent a good bit on service and maintenance on this visit, but the premium service is what brings me back. #westrocks
6/13/2025
Matthew, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MARYVILLE, TN
Joseph F|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
6/13/2025
Excellent customer service! Friendly service with a smile!
6/15/2025
We strive for 100% satisfaction, and it is great to see you had such a positive experience at West Chevrolet, INC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
KNOXVILLE, TN
Kenneth L|2024 Chevrolet Colorado
Confirmed Service Customer
6/11/2025
Prompt, friendly service
6/12/2025
Kenneth, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
SEYMOUR, TN
Rich O|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
6/11/2025
Courteous, vehicle taken a little early of schedule appointment.
6/12/2025
We appreciate your positive review about your recent experience with us! We hope to see you soon!
LOUISVILLE, TN
Noel C|2026 Chevrolet Equinox
Confirmed Sales Customer
6/11/2025
Efficient process and what I think is a very fair price for my new Equinox. Still learning about the many capabilities of the car but, I know I can go to the dealer with questions I might have.
CRAIG NEELY
6/12/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
MARYVILLE, TN
Michael R|2024 Chevrolet Silverado 1500
Confirmed Service Customer
6/13/2025
People very pleasant.
6/15/2025
Michael, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
TOWNSEND, TN
Joseph N|2022 Chevrolet Traverse
Confirmed Service Customer
6/18/2025
Last week I scheduled my Chevy Traverse for an oil change on June 17th at 2PM. On June 17th, I arrived at 1:50PM and went to the waiting area after checking in. I waited for 90 minutes, and then approached the service desk to inquire about my vehicle. I was told my car would be done "soon". My oil change was finally complete over 2 hours after my appointment time. The staff apologized for getting "backed up" and waived the $19.99 that I usually pay with my complimentary oil change. I am disappointed in the time it took to have my service completed. I have one more complimentary oil change (out of the six I received when I purchased my Traverse) and I am seriously considering not using it. My time is worth a great deal to me. After this past experience with West Chevrolet service department, I do not feel valued as a customer. My family and I will consider alternatives when servicing our current vehicles and purchasing new ones. The staff explained that the delay I experienced was due to additional appointments being made by customers online. I would strongly suggest that West Chevrolet investigate this process, as it created quite a backlog yesterday, resulting in both frustrated customers and frustrated staff members.
6/19/2025
Joseph, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (865) 970-9378 when you have a chance. Thank you, and we look forward to hearing from you.
MARYVILLE, TN
Stephen M|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
6/23/2025
Service manager very friendly and professional.
6/24/2025
Stephen, we're happy you found our staff to be so supportive during your experience here at West Chevrolet, INC.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SEYMOUR, TN
Richard E|2024 Chevrolet Equinox
Confirmed Service Customer
6/16/2025
Great
6/16/2025
Richard, we are very happy to have provided you with such a positive experience! We hope to see you soon!
LOUISVILLE, TN
John M|2022 GMC 1500 Sierra
Confirmed Service Customer
6/17/2025
Had my oil change
6/17/2025
We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
MARYVILLE, TN
David J|2019 GMC 1500 Sierra
Confirmed Service Customer
6/17/2025
My experience at the dealership is always great, starting from when I walk in and talk to the Seevice Rep Christen and even the mechanics and other employees who I interact with. They are very professional and courteous. Christen takes the time to explain the repairs needed, an helps in finding manageable solutions for all.
6/18/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to your next visit! Take care!
KNOXVILLE, TN
Beverly A|2018 Chevrolet Colorado
Confirmed Service Customer
6/18/2025
It took 2 hours to do an oil change & tire rotation. Also, I didn't receive any paperwork that showed what all was checked and etc. Reeder Chevy always gives a detailed report. I seen nothing that showed the tire depth. Or how my brakes are. Do they need changed? I know they checked to see about the leakage of the brake fluid but they found nothing.
6/19/2025
Beverly, we regret to hear that you had this experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (865) 970-9378.
MASCOT, TN
Janice D|2021 Chevrolet Equinox
Confirmed Service Customer
6/18/2025
Very professional staff
6/19/2025
Janice, we're happy you found our staff to be so supportive during your experience here at West Chevrolet, INC.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
KNOXVILLE, TN
Paula B|2023 Chevrolet Traverse
Confirmed Service Customer
6/19/2025
professional, friendly, very helpful and knowledgable
6/20/2025
Paula, we're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
JACKSBORO, TN
James R. And H|2025 Chevrolet Traverse
Confirmed Service Customer
6/22/2025
Staff are nice, knowledgeable and polite.
6/23/2025
James, we're glad to hear you found our staff to be so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
KNOXVILLE, TN
Jonathan V|2022 GMC 3500HD Sierra
Confirmed Service Customer
6/24/2025
West Chevrolet got my truck in when other GMC lots could not. I am very appreciative of the service staff and technicians for helping me out. Jon Veal
6/25/2025
Jonathan, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
LENOIR CITY, TN
Donna C|2022 Chevrolet Equinox
Confirmed Service Customer
6/24/2025
Eddie in your service department was very professional and helpful.
6/25/2025
Donna, we're happy you found our staff to be so supportive during your experience here at West Chevrolet, INC.. If you have any further questions, please give us a call. We're always happy to help!
LOUISVILLE, TN
Dennis H|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
6/25/2025
Worked with insurance company for our extended warranty to get us approved for the repairs that were done
6/26/2025
Dennis, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LOUISVILLE, TN
Michael L|2025 Chevrolet Colorado
Confirmed Sales Customer
6/25/2025
It was great
RICHARD WITT
6/26/2025
We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
SWEETWATER, TN
Kenneth F|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
6/25/2025
Everyone at the dealership was great to work with and I got a great deal on the new truck and a good price for my truck trade in. David Abercrombie might be my all-time favorite salesman, Gary the used car manager was really nice to deal with and Lisa was awesome at getting the deal financed based on my unusual circumstances. I am very happy with my new truck and I felt like I made new friends there during the process. At 79 years young, I've bought a lot of vehicles (over 50) and this might be the easiest and most fun purchase. Thank you West Chevrolet!!!
JAMES ABERCROMBIE
6/26/2025
We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
SWEETWATER, TN
Timothy R|2026 Chevrolet Equinox
Confirmed Service Customer
6/26/2025
Always very courteous
6/27/2025
Timothy, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
SEVIERVILLE, TN
Geraldine M|2014 Buick Enclave
Confirmed Service Customer
6/27/2025
Always a good service experience
6/29/2025
Geraldine, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SEYMOUR, TN
Tim M|2023 Chevrolet Silverado 2500 HD
Confirmed Service Customer
6/28/2025
Clean, efficient, and easy to work with. My appointment occurred as one would expect, on time and timely.
6/30/2025
We're pleased to know we have been able to exceed your expectations and really help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ACWORTH, GA
James G|2024 Chevrolet Silverado 1500
Confirmed Service Customer
7/2/2025
Great service department. Thank you Eddie for your help in servicing my new truck.
7/6/2025
James, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
TELLICO PLAINS, TN
Brittany C|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
6/26/2025
When I got back into my truck there were oil stains on my console and my steering wheel. Had many oil changes and never had this before.
6/27/2025
We regret to hear that you are displeased with your recent experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (865) 970-9378.
KNOXVILLE, TN
Angela S|2024 Chevrolet Trax
Confirmed Service Customer
6/26/2025
They always do a great job and are very quick. However I asked for my tires to be rotated this time because I had to go out of town the day of my service and when I went to check out they had not charged me for it because they have not done it and of course I did not have time to wait. The lady said that she would check in to why I wasn't done when it was put on the paperwork today and then contact me but she never did.
6/27/2025
Angela, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
SEVIERVILLE, TN
Stephen P|2025 Chevrolet Trax
Confirmed Sales Customer
6/27/2025
Very friendly, professional, knowledgeable, and accommodating. Craig, did not take forever to close the deal (loved how efficient he was). P.S. Craig did not "come after us" like a shark
CRAIG NEELY
6/29/2025
Stephen, we're happy to hear you had such a positive experience with our team! We sincerely value your business and look forward to your next visit!
NEW MARKET, TN
Dean F|2025 Chevrolet Silverado 1500
Confirmed Service Customer
6/27/2025
Completed service at the time promised.
6/30/2025
Our staff is committed to providing each of our clients with the best automotive experience! Thank you so much again for your feedback! We hope you have a great day!
KNOXVILLE, TN
Lawrence M|2025 Chevrolet Traverse
Confirmed Sales Customer
6/27/2025
Friendly, no drama.
CHRISTOPHE BURCHFIELD
6/30/2025
Lawrence, your satisfaction is important to us, so we want to sincerely thank you for choosing West Chevrolet, INC. and we hope to see you again soon!
NEWPORT, TN
Savanna S|2015 Chevrolet Camaro
Confirmed Service Customer
7/2/2025
Was missing some sunglasses out of my vehicle but other than that it was fine.
7/4/2025
Savanna, thank you for taking the time to leave us feedback about your experience with us. If you'd be willing to provide more feedback, please reach out to us at (865) 970-9378 so we can assist you further.
KNOXVILLE, TN
Crystal And S|2024 Chevrolet Equinox
Confirmed Service Customer
7/3/2025
Excellent customer service
7/6/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
GRIFTON, NC
Brian & T|2015 Chevrolet Equinox
Confirmed Service Customer
7/3/2025
My appointment went smoothly and I was given information about my vehicle at the end of the appointment.
7/6/2025
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
KNOXVILLE, TN
Mark M|2011 GMC Terrain
Confirmed Service Customer
7/4/2025
My appointment was at 10:00 but yet it took 4 hours to get to my car just for an oil change
7/6/2025
Mark, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (865) 970-9378.
KNOXVILLE, TN
Gregory B|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
7/7/2025
Service was great; however, I feel like a simple filter replacement inside the cabin should not add up to over $50 after tax.
7/9/2025
Gregory, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at (865) 970-9378 so we can assist you further.
MARYVILLE, TN
Steven S|2024 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
7/8/2025
I had great buying experience with Rick and Jeff. Everything went smoothly and they answered all my questions. I highly recommend those guys.
JEFFREY COOPER
7/9/2025
Steven, our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Thanks again for the recommendation, and have an amazing day!
CORRYTON, TN
John E P|2025 Chevrolet Corvette E-Ray
Confirmed Sales Customer
7/10/2025
Ron Starr did a great job and made a memorable buying experience for me.
RON STAR
7/13/2025
John, our staff is committed to providing each of our clients with the best automotive experience! We look forward to your next visit! Take care!
FRIENDSVILLE, TN
Misti C|2024 Chevrolet Tahoe
Confirmed Service Customer
7/10/2025
Service dept is full of helpful people. Very pleasant experience.
7/13/2025
Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
GREENBACK, TN
Ashley B|2025 Chevrolet Trailblazer
Confirmed Service Customer
7/10/2025
quick and easy
7/13/2025
Ashley, we're glad everything was completed quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!
MARYVILLE, TN
Andrew G|2023 Chevrolet Trailblazer
Confirmed Service Customer
7/10/2025
Christen in service was wonderful. Fixed my vehicle and provided a rental.
7/13/2025
Andrew, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MARYVILLE, TN
Lisa B|2020 Chevrolet Traverse
Confirmed Service Customer
7/14/2025
West Chevrolet has the best customer oriented employees. Brian is amazing he is personable with the clients that enter to have work done on their vehicles. Kristin is very polite and is concerned about the care of the clients that enter West Chevrolet.
7/15/2025
Lisa, your satisfaction is important to us, so we want to sincerely thank you for choosing West Chevrolet, INC. and we hope to see you again soon!
MARYVILLE, TN
Linda N|2015 Chevrolet Traverse
Confirmed Service Customer
7/2/2025
My service advisor, Eddie Zamora, was very professional and helpful.
7/6/2025
Linda, thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
KNOXVILLE, TN
Allene B|2026 Chevrolet Equinox
Confirmed Sales Customer
7/3/2025
David Abercrombie was a great salesman. I found a great little Equinox Activ in Cacti green. My only complaint is that I was unaware that an upgrade package is available with 360 camera, seat positioning memory. These are options that are crucial to me. Should have been a deal breaker, but I had a time crunch.
JAMES ABERCROMBIE
7/6/2025
Allene, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MARYVILLE, TN
Tracy B|2019 Chevrolet Traverse
Confirmed Service Customer
7/5/2025
Quick service. Friendly personnel
7/7/2025
Tracy, It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing West Chevrolet, INC. and we hope to see you again.
MARYVILLE, TN
Alden G|2025 Chevrolet Trax
Confirmed Sales Customer
7/8/2025
Very friendly salesman and great deals on new vehicles. Overall a great dealership.
JAMES ABERCROMBIE
7/9/2025
Alden, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
KNOX, TN
Michael J|2022 Chevrolet Blazer
Confirmed Service Customer
7/9/2025
Very pleased with the repair on my 2022 Blazer, Thank You
7/10/2025
We appreciate your positive review about your recent experience with us! If you're ever in need of more help, please let us know!
FARRAGUT, TN
Dennis W|2025 Chevrolet Traverse
Confirmed Sales Customer
7/16/2025
It was a wonderful experience , everyone was very friendly and did and great job!
CHRISTOPHE BURCHFIELD
7/17/2025
Dennis, your satisfaction is important to us, so we want to sincerely thank you for choosing West Chevrolet, INC. and we hope to see you again soon!
SEVIERVILLE, TN
Charles Z|2017 Chevrolet Equinox
Confirmed Service Customer
7/17/2025
Car towed in Thursday. Not worked on till following Monday. Took to Wed to get back Charged $109.02 for advertising WHY
7/18/2025
Charles, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (865) 970-9378 to discuss your concerns, as your satisfaction is of utmost importance to us.
MARYVILLE, TN
Connie C|2019 Chevrolet Traverse
Confirmed Service Customer
7/17/2025
Fast, friendly and efficient!
7/20/2025
Cook, thank you so much for your positive comments about West Chevrolet, INC.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LOUDON, TN
Sheryl H|2020 Chevrolet Equinox
Confirmed Service Customer
7/15/2025
It's always a pleasure!
7/16/2025
Sheryl, we really appreciate your positive review! Please don't hesitate to reach out to us if there's anything more we can do!
KNOXVILLE, TN
Marie P|2025 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
7/15/2025
We traveled over 2 hours to purchase our truck at West. The entire process was quick, painless, and smooth. David Biggerstaff and the staff that I had dealt with were very professional and competent. I did not have to deal with "pushy" sales people. The dealer offered the best discounts and helped my husband and I save money on our purchase. Very happy with the service received at West Chevrolet. Definitely recommend this dealer & we will definitely bring our business back here again.
DAVID BIGGERSTAFF
7/16/2025
Marie, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!
BEECHGROVE, TN
Denton L|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
7/18/2025
Service department told me my battery was bad. I still had 2 years of replacement on the battery so asked to come get it and take to Advance Auto and exchange it. They took the battery out and charged me 100 dollars to do so. I went to Advance to exchange battery and they tested it twice and both times said battery was good. They did end up giving me a new battery guess I had a look of discus on my face. In my opinion I don’t think I should have been charged for taking out a good battery. You all did meet in the middle and take off 50 dollars but I shouldn’t have been charged at all. Second when I bought the truck I bought a 2000 dollar 6 year 100000 mile extended warranty. It expires in October the Fuse block was covered but they said I had to do a fluid flush which was only coolant and cost 250 dollars which I thought was way too high to make my extended warranty valid. I just feel like I was taken advantage of and will NEVER be back to West Chevrolet unless the work they just done on my truck tears up in the near future.
7/21/2025
Denton, we regret to hear that your experience with us was not a more positive one. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (865) 970-9378. We look forward to hearing from you.
KNOXVILLE, TN
Carol C|2025 Chevrolet Tahoe
Confirmed Sales Customer
7/22/2025
Fantastic!
DAVID BIGGERSTAFF
7/23/2025
Carol, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BRISTOL, TN
William R|2020 Chevrolet Corvette
Confirmed Service Customer
7/22/2025
The cost of certain items were fairly high, but after being explained, I could see why the high cost
7/23/2025
William, thank you for taking the time to leave us your honest feedback. If you have any further questions, please give us a call. We're always happy to help!
LENOIR CITY, TN
Dennis O|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
7/24/2025
Everyone was kind and it went smoothly
JAMES ABERCROMBIE
7/25/2025
Dennis, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SEYMOUR, TN
Samuel S|2019 Chevrolet Tahoe
Confirmed Service Customer
7/23/2025
No issues, fixed my problem! Waiting room was comfortable, staff are very nice!
7/23/2025
Samuel, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
HARRIMAN, TN
Max T|2019 Chevrolet Colorado
Confirmed Service Customer
7/23/2025
Service representative Brandon was great. Very helpful and pleasant to deal with. The technician that looked at my vehicle however was NOT. Got my vehicle back with missing parts. No plastic covering the headlight, no push pin on a rubber part and a headlight weather seal had been dropped into the engine compartment and apparently no effort to retrieve and properly install. The technician had to know this as no resistance would have been felt when reinstalling the dust cover for the headlight bulb.
7/24/2025
Max, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (865) 970-9378 when you have a chance. Thank you, and we look forward to hearing from you.
KNOXVILLE, TN
Ken C|2024 Chevrolet Colorado
Confirmed Service Customer
7/24/2025
The agents were great, definitely 5 stars but I came in with an appointment for an oil change only and it took right at 2 hours. That's really unacceptable with an appointment.
7/25/2025
Ken, we regret that your most recent visit with us was not up to the standards we strive for. We would like the opportunity to address your concerns. Please reach out to us directly at (865) 970-9378 when you have a chance. Thank you, and we look forward to hearing from you.
MARYVILLE, TN
Yvonne E|2026 Chevrolet Trailblazer
Confirmed Sales Customer
7/24/2025
Everyone there was fabulous! Craig Neely was my salesperson and he went totally out of his way to find my perfect car and make sure I was happy. Lisa was amazing as well! Found the lowest rate she could find and it just happened to be the credit union where I bank as well. Great experience!
CRAIG NEELY
7/25/2025
We're happy you found our staff to be so supportive during your experience here at West Chevrolet, INC.. Please don't hesitate to reach out if there's anything additional we can do for you.
ETOWAH, TN
Molly S|2016 Chevrolet Traverse
Confirmed Service Customer
7/25/2025
When I brought it in to get fixed, she told me it would be about 2.5 hours and they were done in 1! Way faster than I anticipated
7/25/2025
Molly, we're glad everything was completed quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!
MADISONVILLE, TN
John H|2023 Chevrolet Tahoe
Confirmed Service Customer
7/25/2025
Great service has a oil change and they found a nail in my tire and fixed it for free
7/25/2025
John, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MARYVILLE, TN
Ronald S|2016 Chevrolet Corvette
Confirmed Service Customer
7/25/2025
just escellent service
7/25/2025
Ronald, your wonderful feedback and rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day.
LOUDON, TN
Ronald S|2023 Chevrolet Silverado 1500
Confirmed Service Customer
7/25/2025
It’s the third time I’ve been told GM is still working on a software issue relating to the infotainment system where the radio cuts out several times after starting the engine. This is a 2023 year truckbed and it’s totally unacceptable that GM still hasn’t been able to solve this problem.
7/25/2025
Ronald, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (865) 970-9378. We look forward to hearing from you.
LENOIR CITY, TN
William W|2024 Chevrolet Tahoe
Confirmed Service Customer
7/25/2025
2024 Tahoe with 6,000 miles bought new last summer. Multiple electronic instrument panel issues and worse is sometimes it just won't start leaving me stranded or having to get and out and unlock / lock several times over 15 minutes until it finally starts. Was in first time for two weeks recently, then after thinking it was fixed it didn't work. Took it back for few days for a new attempt to fix issue so picked up and again very next day didn't start. Now it is back for another week and I hear maybe Monday they can fix it, or suggested to me when I asked for help/guidance to get it fixed since I am my wit's end, was told to go to GM for their lemon law. $70,000 vehicle with only 6,000 miles and am just speechless.
7/25/2025
William, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (865) 970-9378 to discuss your concerns, as your satisfaction is of utmost importance to us.
ALCOA, TN
Russell V. F|2024 Chevrolet Trax
Confirmed Service Customer
7/27/2025
Easy check in and check out. Took a couple of hours for the oil change
7/28/2025
Russell, we appreciate you taking the time to leave us this feedback. If you're ever in need of more help, please let us know!
VONORE, TN
Ervil H|2019 Chevrolet Equinox
Confirmed Service Customer
7/27/2025
Eddie was great. Found a tire issue but he dud not pressure me to have it fixed. Just explained the issue. I so appreciate him not pressuring me.
7/28/2025
We're happy you found our staff to be so supportive during your experience here at West Chevrolet, INC.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MARYVILLE, TN
Claudia H|2022 Chevrolet Equinox
Confirmed Service Customer
7/31/2025
Wait time was great. Good communication.
8/3/2025
Claudia, your satisfaction is important to us, so we want to sincerely thank you for choosing West Chevrolet, INC. and we hope to see you again soon!
KNOXVILLE, TN
Sean G|2022 Chevrolet Corvette
Confirmed Service Customer
8/1/2025
We love coming to West and Eddie is a great advisor that has worked with us for years, but our issue is with how much prices have went up in recently. Our oil change was 125-135 and now it is 180 and that is quite a jump!
8/4/2025
Sean, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (865) 970-9378 when you have a chance. Thank you, and we look forward to hearing from you.
MARYVILLE, TN
William C|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
7/31/2025
Have purchased several cars from Dave Abercrombie and he's the reason I keep coming back.
8/3/2025
William, we're happy you found our staff to be so supportive during your experience here at West Chevrolet, INC.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
KINGSTON, TN
Jeff C|2015 Chevrolet Colorado
Confirmed Service Customer
8/4/2025
Diagnosed my issue and estimated costs.. No surprises when I went to pay for the repair.
8/5/2025
Jeff, your satisfaction is important to us, so we want to sincerely thank you for choosing West Chevrolet, INC. and we hope to see you again soon!
CORRYTON, TN
Neil A|2011 Chevrolet Impala
Confirmed Service Customer
8/4/2025
Service advisors, very helpful and courteous
8/5/2025
Neil, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SEVIERVILLE, TN
Scott C|2011 Chevrolet Tahoe
Confirmed Service Customer
8/5/2025
Eddie and team always give 5 star customer service. We have 3 Chevrolet vehicles (one of the 3 that we bought from West) and we get all of our maintenance done at West because of the clarity of communication and service levels we receive at West.
8/6/2025
Scott, thank you for your kind review; we are happy to pass along your comments to the team here at West Chevrolet, INC.! If you have any further questions, please give us a call. We're always happy to help!
KNOXVILLE, TN
Kristen R|2019 Chevrolet Traverse
Confirmed Service Customer
8/5/2025
We had a wonderful experience thanks to Eddie in the service department!! He helped us every step of the way and we felt confident our car was taken care of! He turned a sad situation (needing a new transmission) into a positive one! We would recommend anyone to get their car serviced at West!
8/6/2025
Kristen, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
SEVIERVILLE, TN
Michael L|2023 Chevrolet Tahoe
Confirmed Service Customer
8/5/2025
West Chevrolet was quick to jump on the repair after a breakdown and towing. Service agent Eddie Zamora did Avery good job keeping us updated on status of repair (fuel pump).
8/6/2025
Michael, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SEVIERVILLE, TN
Lisa M|2020 Chevrolet Traverse
Confirmed Service Customer
8/9/2025
The service was great, I just don’t understand why it takes an hour and a half to get an oil change and then an additional 30 minutes to change out the cabin air filter.
8/11/2025
We really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
MARYVILLE, TN
Darold G|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
8/4/2025
Came in with a bunch of stuff to do they got on it right away and didn’t take as long as I thought. Eddie the service advisor kept me informed. I will always come to West Chevrolet for all my needs
8/5/2025
Darold, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
PIGEON FORGE, TN
Solomon A|2025 Chevrolet Trax
Confirmed Service Customer
8/4/2025
The reception was good. They were done within some few minutes. I appreciate West Chevy!
8/5/2025
Solomon, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
KNOXVILLE, TN
Jeffery C|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
8/4/2025
N/A
8/5/2025
Jeffery, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GREENBACK, TN
Travis N|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
8/5/2025
I came in for an oil change and to check a noise coming from the brakes. Your company replaced front and rear before I bought the truck, and they have made noise the entire time I’ve owned it. I was told the problem was most likely a rock but they were “cleaned” and should be good now. It’s brake hardware, I told the service writer that it’s brake hardware. As I rolled out of the parking spot it’s still doing it. I don’t have time to play around and go in and out for this, I use my truck for my Job.
8/6/2025
Travis, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (865) 970-9378 when you have a chance. Thank you, and we look forward to hearing from you.
MADISONVILLE, TN
Donald S|2024 Chevrolet Silverado 1500
Confirmed Service Customer
8/9/2025
I made a service appointment on the app. It did not show up in their system. The service team worked me into the schedule and took care of me. I did not have to wait longer than normal for my service to be completed. The service department were professional as always.
8/11/2025
Donald, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
LENOIR CITY, TN
Daniel M|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
8/9/2025
I did not have a service on my Silverado as we had planned. I had surgery on my foot and let Edward know that we will’ would have to reschedule.
8/11/2025
Daniel, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SEYMOUR, TN
Gary M|2017 Chevrolet Traverse
Confirmed Service Customer
8/12/2025
I was assured my repair and tow was covered under warranty, after 3 days I'm contacted and told it wasn't. Then I had to pay a$165.00 tow bill before I could get my unrepaired vehicle so I could repair it Myself. I would not have had it towed to Your Dealership if I wasn't assured it was covered. I do not appreciate the baiting of possible repairs at high cost to the customer. I still have a recall and 4 free oil changes to be done to the car baring no major powertrain problems. Other than that I will not be having any repairs or purchases done there . Sorry I like it there the buying experience is great but the after sale when it comes to explanation of warranty needs to be addressed. I feel like since I was told it was covered even if it was not I was told it was Ya'll should have eat the cost.
8/14/2025
Gary, we regret to hear that you are displeased with your recent experience with us. Please contact us at (865) 970-9378 when you have an opportunity, and we will be more than happy to try and turn your experience around.
PHILADELPHIA, TN
Amber W|2020 GMC Terrain
Confirmed Service Customer
8/9/2025
Battery was very low and I was stranded on the road the next day. Not sure if you check battery when doing an oil change but that should probably be included in the all around “inspection” you perform. Asked for a manager no one called me back.
8/11/2025
Amber, we apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon.
SEVIERVILLE, TN
Mitch A|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
8/12/2025
Eddie Zamaro excellent to work with
8/14/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
MARYVILLE, TN
Ronald K|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
8/12/2025
I experienced real nice people and a fast service
8/14/2025
Ronald, we're glad everything was completed quickly and to your satisfaction! We hope to see you soon!
CROSSVILLE, TN
John D|2019 Chevrolet Colorado
Confirmed Service Customer
8/12/2025
The service was fine but two hours for an oil change and tire rotation with an appointment is ridiculous!!!!
8/13/2025
John, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (865) 970-9378 to discuss your concerns, as your satisfaction is of utmost importance to us.
TOWNSEND, TN
Jon B|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
8/12/2025
Mike was great showing me all about the truck I was interested in and was a pleasure to work with throughout the purchasing process. I'd definitely recommend Mike and West Chevrolet to anyone looking for a new or used vehicle.
MICHAEL MAJKA
8/15/2025
Jon, we're happy you found our staff to be so supportive during your experience here at West Chevrolet, INC.. Please let us know if there is anything else we can do for you; we are more than happy to help!
POWELL, TN
Kenneth M|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
8/13/2025
Always outstanding. Service writer Eddie professional and a pleasure to work with.
8/15/2025
Kenneth, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
SEVIERVILLE, TN
Frederick M|2024 Chevrolet Silverado 1500
Confirmed Service Customer
8/13/2025
I had a dash cam installed. My truck was at the dealership for 4 days which was frustrating, however it was due to specific technician availability. My service advisor, Eddie, did a great job of communicating with me about the reason for the delay. If he had not kept me up to date, I would have gone as far as considering using a different Chevy dealer. Eddie and the other service advisors do care about their customers.
8/16/2025
Frederick, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
FRIENDSVILLE, TN
Glenn M|2023 Chevrolet Equinox
Confirmed Service Customer
8/15/2025
Professional.
8/17/2025
We are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
MARYVILLE, TN
James H|2024 Chevrolet Trailblazer
Confirmed Service Customer
8/18/2025
Service Advisor Christen Woods set up my appointment and the following was done. Oil and filter change, check loose trim on rt front fender (broken clips)-this was fixed. Rotated the tires-this was done. Check transmission for any problems-there was a one-time slippage (Reason for checking) All the service work was done well. The transmission was checked and test drove. Thankyou West Chevrolet, Thankyou Ms. Woods and good job done by the service techs.
8/19/2025
James, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MARYVILLE, TN
Jason N|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
8/18/2025
Poor
8/19/2025
Jason, we are disappointed to see your low star rating. If you'd be willing to provide more feedback, please reach out to us at (865) 970-9378 so we can assist you further.
MORRISTOWN, TN
Franco R|2016 GMC 2500HD Sierra
Confirmed Service Customer
8/18/2025
Very friendly staff, but the most important, very professional from a simple little thing to a big fixed or repair, very trustworthy team.
8/19/2025
Franco, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LOUISVILLE, TN
Michael D|2024 Chevrolet Silverado 1500
Confirmed Service Customer
8/20/2025
It was good
8/21/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
KNOXVILLE, TN
Kenneth E|2023 Chevrolet Malibu
Confirmed Service Customer
8/20/2025
Good
8/21/2025
Kenneth, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
MARYVILLE, TN
Craig B|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
8/21/2025
Arrived at the dealership checked in and they had my vehicle done in a timely manner. Great service..
8/22/2025
Craig, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MARYVILLE, TN
Michael G|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
8/22/2025
Great service! Friendly people andgreat customer assistance.
8/24/2025
Michael, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
KNOXVILLE, TN
Michael B|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
8/22/2025
Communication was basically non existent. My truck was there from August 3rd until August 14th and I never once received a phone call to give me any type of updates. I had to call every single day to ask what was going on and most of those days I never got a call in return. I picked my truck up on August 14th and on August 16th it was tore up once again doing the exact same thing that was supposedly fixed. I called multiple times since that day to please get my truck back to them and they say they cant even look at it until September 3rd. Very unprofessional and lack any simple communication. Im very disappointed with the service department that told me I could trust them and I had faith in them. I paid nearly $5,000 for a extended warranty for this very reason and it seems that since my truck is a warranty job they could careless about taking care of it. I will never be purchasing any other vehicles from West Chevrolet and I will advise anyone else from doing the same.
8/24/2025
Michael, we regret to hear that you had this experience with us. We would like the opportunity to make this up to you. Please contact our manager at (865) 970-9378 so we can make your experience a positive one.
KNOXVILLE, TN
Mary Anne V|2025 Chevrolet Trax
Confirmed Service Customer
8/12/2025
Overall was good, a little confusion checking in.
8/14/2025
Mary, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
SEYMOUR, TN
Melisa T|2022 Chevrolet Camaro
Confirmed Service Customer
8/13/2025
Eddy has been my service advisor since I bought my brand new convertible Camaro in 2022. He provides excellent service and timely communication. Responds quickly to messages and phone calls, answers questions thoroughly, and gives me a reasonable expectation of service time and availability of parts. I always feel a sense of relief when I know Eddy is taking care of my car! Go see him! You won’t be disappointed.
8/14/2025
Melisa, thank you for your kind review; we are happy to pass along your comments to the team here at West Chevrolet, INC.! Thanks again for the recommendation, and have an amazing day!
ALCOA, TN
Kim L|2013 Chevrolet Equinox
Confirmed Service Customer
8/14/2025
I was overall satisfied with the dealership. My only disappointment besides the final Price being $60 higher than quoted, was not getting an estimate from the body shop for some body work it needs. My vehicle was there close to two weeks waiting on back ordered parts so I asked if I could get an estimate for some minor body work while it was at the dealership. I was told yes. Then later told that the body shop is seperate and I would have to take it there myself after I picked it up. That seems senseless. And you/they lost that business. There are numerous body shops in the area. So engine work or mechanical? Yes, I’ll use the dealership. Things like body work can be done anywhere.
8/16/2025
We strive for excellence, and are disappointed to hear that you received anything less. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (865) 970-9378.
MARYVILLE, TN
William M|2019 GMC 1500 Sierra
Confirmed Service Customer
8/14/2025
Service was completed in a timely manner. The service representative was friendly, courteous, and efficient.
8/16/2025
We are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
ALMOND, NC
Glenn W|2025 Chevrolet Trax
Confirmed Service Customer
8/20/2025
The service writer was very helpful I have to wait long everyone was great
8/21/2025
Glenn, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MADISONVILLE, TN
Curtis R|2024 Chevrolet Colorado
Confirmed Service Customer
8/22/2025
Service was performed quickly and correctly.
8/24/2025
Curtis, we're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
KNOXVILLE, TN
David G|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
8/25/2025
Very good customer service
8/26/2025
David, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LOUDON, TN
Nicole L|2024 Chevrolet Colorado
Confirmed Service Customer
8/23/2025
Experience was good as always. Took a little longer than usual
8/25/2025
Nicole, thank you for taking the time to let us know how we did. We hope you have a great day!
MADISONVILLE, TN
Robert N|2026 Chevrolet Equinox
Confirmed Sales Customer
8/23/2025
Very pleased with our purchase experience at your dealership, the salesperson and finance manager made the process easy.
MICHAEL MAJKA
8/25/2025
Robert, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
KNOXVILLE, TN
Richard C|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
8/26/2025
The dealership was great , no pressure on buying anything and Trent was the best .
TRENT SWARTOUT
8/27/2025
Richard, we're happy you found our staff to be so supportive during your experience here at West Chevrolet, INC.. Feel free to reach out to us if you need anything. Have a wonderful day.
MARYVILLE, TN
Patricia G|2021 Chevrolet Equinox
Confirmed Service Customer
8/27/2025
took about a long as they said. Even checked the tire pressure this time
8/28/2025
Patricia, thank you so much for the positive review! We can't wait to see you again, have a great day.
ALCOA, TN
Ronnie T|2025 Chevrolet Trax
Confirmed Sales Customer
8/27/2025
Everything went smoothly
JONATHAN MCCLENDON
8/28/2025
Ronnie, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SNEEDVILLE, TN
Janet J|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
9/1/2025
Very professional staff. Kept me updated.
9/2/2025
Janet, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SEYMOUR, TN
James R|2026 Chevrolet Trailblazer
Confirmed Sales Customer
9/1/2025
Our salesman, Larry McPherson was excellent, friendly and courteous. He was knowledgeable about the cars, but not at all pushy about the cars. Hudson, was the first name of the gentleman who prepared our price quotes on the 3 vehicles we looked at and gave us fair quotes. We were shopping to trade in our 2005 Chev Impala, purchased there nearly 20 yrs. before. If we get as good service from this new vehicle as we have our Impala, 211,000 trouble free miles, we will be extremely happy! I hoped for more than $1500 on trade in, but it is what it is, for a 20 yr. old car. We then decided to think about it overnight and came back the next day with the decision to purchase the 2026 Trailblazer that we both liked. Then we also met with Jessica, the financial administrator, who was an exceptionally nice lady to have met and deal with after talking to her we decided to purchase the added 100K /no time limit warranty. Our experience 20 years ago with Charles West was excellent and our car gave us wonderful service. It was because of this that we returned to Charles West to shop for our new vehicle, it was my first brand new car...at age 68 years old. And again, it was an excellent experience for us.
LARRY MCCLENDON
9/2/2025
James, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
MARYVILLE, TN
Brandon P|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
9/1/2025
The best thing about WEST is Eddie my service manager. He is the most kindest person ive ever dealt with at a car dealership. Yall need to take care of him because he definitely takes care of You and his customers.
9/2/2025
Brandon, we're happy you found our staff to be so supportive during your experience here at West Chevrolet, INC.. Thank you, and have a fantastic day!
HELENWOOD, TN
William R|2020 Chevrolet Corvette
Confirmed Service Customer
9/1/2025
Mike Martin really took care of our vehicle and did a great job
9/2/2025
William, thank you for your kind review; we are happy to pass along your comments to Mike here at West Chevrolet, INC.! We hope to see you soon!
LENOIR CITY, TN
Edward Z|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
9/9/2025
I cant say enough about the West Chevrolet staff , especially Eddie Zamora, he goes above and beyond for his customers
9/10/2025
Edward, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GREENBACK, TN
Lyndsey H|2022 Chevrolet Tahoe
Confirmed Service Customer
9/9/2025
The majority of my concerns were not addressed. While the recall was addressed, my other concerns were ignored. I drove two hours for services that were not completed, and now my vehicle is sitting in my garage un-drivable. After speaking with the service manager, nothing was resolved. We were told that the codes were simply cleared and informed that the noise that I was complaining of was not even addressed. Even though we called to ensure that it was before picking it up. I drove my Tahoe home and to church and to run errands the following day, only to have all the lights come back on and to barely make it back to my house. The service manager called my husband and admitted that they were busy and just cleared the codes to get my vehicle out quickly. I have never been more disappointed with service provided, and I have zero confidence in the service department at West. I feel like I was given a vehicle that is unsafe to drive and told that it was ok. When we asked for a tow or a loaner we were told we would have to pay out of pocket for that, even though we did what we could to ensure the vehicle was fixed. Very, very disappointing.
9/10/2025
Lyndsey, we regret to hear that you had this experience with us. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (865) 970-9378 so we can work towards a resolution.
PINEVILLE, KY
Harriet B|2018 Chevrolet Equinox
Confirmed Service Customer
9/9/2025
I made an appointment for 0730 and when I arrived at 0720, I was informed that tech's didn't come in until 0800. I finally got out at 0923. All this for an oil change.
9/10/2025
Harriet, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (865) 970-9378.
KNOXVILLE, TN
Mary R|2025 Chevrolet Trax
Confirmed Service Customer
9/15/2025
Unsure as to why it takes 3 hours for an oil change. Had hoped that having an appt would keep it to a reasonable amount of time.
9/16/2025
Mary, we really appreciate your feedback! Please reach out to us at (865) 970-9378 so we may identify ways to improve your experience.
SEVIERVILLE, TN
Amber G|2020 Chevrolet Tahoe
Confirmed Service Customer
8/27/2025
Immediate response to arrival. Took in before appointment time
8/28/2025
Amber, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
MARYVILLE, TN
Kay S|2019 Chevrolet Colorado
Confirmed Service Customer
8/29/2025
Always friendly and do a great job. Pretty and CLEAN dealership. Thank you very much
9/1/2025
Kay, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
WALLAND, TN
Ronald C|2013 Chevrolet Malibu
Confirmed Service Customer
9/8/2025
Extended service was worth it. Runs like new. Thank you so much for your excellent service.
9/9/2025
Ronald, we always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
SEYMOUR, TN
Cheryl K|2018 Chevrolet Equinox
Confirmed Service Customer
9/13/2025
Got in and out quickly
9/15/2025
We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
OLIVER SPRINGS, TN
Don H|2024 Chevrolet Trailblazer
Confirmed Service Customer
9/14/2025
all was ok
9/16/2025
Don, we are very happy to have provided you with such a positive experience! We hope to see you soon!
MARYVILLE, TN
William E|2015 GMC Yukon
Confirmed Service Customer
9/17/2025
Friendly
9/17/2025
William, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!
KINGSTON, TN
Rick A|2014 Chevrolet 1500 Silverado
Confirmed Service Customer
9/17/2025
West Chevrolet has the best service department in east TN. Very dependable!
9/17/2025
Rick, our staff is committed to providing each of our clients with the best automotive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
LENOIR CITY, TN
Sharolyn M|2025 Chevrolet Equinox
Confirmed Service Customer
9/18/2025
They got me right in before my appointment time and I was back on the road sooner than expected. Thanks
9/19/2025
Sharolyn, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
DANDRIDGE, TN
Lisa E|2026 Chevrolet Equinox
Confirmed Sales Customer
9/19/2025
I had a great experience from the time I walked in the door till I left with my 2026 Chevy Equinox!
RANDALL MILLER
9/22/2025
Lisa, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
CLINTON, TN
Roger R|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
9/23/2025
outstanding experience, Mike is best auto saleman I've ever worked with
MICHAEL MAJKA
9/24/2025
Roger, we're happy to hear you had such a positive experience with our team! We sincerely value your business and look forward to your next visit!
MOUNT JULIET, TN
Michell C|2011 Chevrolet Camaro
Confirmed Service Customer
9/25/2025
The actual work on my car was completed well, however, the communication with me and time it took to complete the work was extremely poor. I called to make an appointment, and was scheduled for Monday, Sept. 8th. I dropped the car off on Sunday evening and left the keys in the drop box so that the car was available to them first thing Monday morning. I called mid morning on Monday to make sure they got the keys and the car. I was told yes. I heard nothing else on Monday, and nothing on Tuesday, so I called at the end of the workday on Tuesday. I was told that the technician was still determining the exact problem. I heard nothing on Wednesday, and nothing on Thursday, so I called again at the end of the workday on Thursday. I was told the repairs that were needed and/or recommended, and that I would get a written estimate Friday morning. I received an emailed quote around 9:30 am Friday, and then called Jason to confirm the work that we wanted to have done. He texted me at noon to let me know that some of the parts need to come from Cincinnati, and should be there on Monday, Sept. 15th. I asked if the work could then be completed on Monday, and he said Monday or early Tuesday at the latest. I heard nothing on Monday, and then got a text Tuesday morning that the parts did not get delivered until late Monday and the work would be completed on Tuesday. I was told that he would let me know a completion time as soon as he knew. I heard nothing more on Tuesday, nothing on Wednesday, nothing on Thursday, and nothing on Friday. My car had now been there for 2 FULL work weeks. I called just after lunch on Friday. The cashier, Michele, was EXTREMELY helpful in finding someone to speak with me. I talked to Eddy, another service advisor, and he was able to check and tell me that my car was finished. When it was actually finished, I have no idea. I went to the dealership Friday afternoon to pick my car up, and Eddy and Michele were very gracious to talk with me and review my paperwork. I had asked to speak to the Service Manager, who was not available, so Eddy asked if I wanted the Service Manager or the Advisor to call me to review what had happened. I said yes please. To date, I have still not heard from either of them. I would like to know why it took a full work week to even let me know what needed repaired and then another week to fix it, and why in the world I had to initiate almost every communication during this process.
9/28/2025
We apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon.
ROCKFORD, TN
Randall B|2024 Chevrolet Silverado 1500
Confirmed Service Customer
9/26/2025
Service technician left power steps unplugged
9/29/2025
Thank you for taking the time to leave us feedback about your experience with us. It is discouraging to learn of your experience with us. Your feedback helps us improve and we would like to learn more about how we can make this better.
MARYVILLE, TN
George C|2024 Chevrolet Trailblazer
Confirmed Service Customer
9/15/2025
Although not very handicap friendly, your service team was SPOT ON! Already looking forward to my next visit!
9/16/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
MARYVILLE, TN
Eric T|2025 Chevrolet Equinox
Confirmed Service Customer
9/23/2025
No issues, relatively quick.
9/24/2025
Eric, we're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MARYVILLE, TN
Kimberly M|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
9/23/2025
Good
9/24/2025
Kimberly, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
ROCKWOOD, TN
Everett H|2022 Chevrolet Colorado
Confirmed Service Customer
9/24/2025
My appointment to have my oil change was 10:30, it was 12:30 before my truck was ready. They send you a text message so you can monitor the process but they don't monitor it.
9/24/2025
We appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us at (865) 970-9378.
KNOXVILLE, TN
Gaylord W|2026 Chevrolet Equinox
Confirmed Sales Customer
9/24/2025
Everything was just great!
CHRISTOPHE BURCHFIELD
9/25/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for choosing West Chevrolet, INC. and we hope to see you again.
SEVIERVILLE, TN
Jack R|2022 Chevrolet Corvette
Confirmed Service Customer
9/25/2025
The oil change on my 2022 Corvette was completed flawlessly!
9/27/2025
Jack, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LOUDON, TN
Andrews A|2025 Chevrolet Trax
Confirmed Service Customer
9/25/2025
It was smooth. I spent an hour as told by service personnel
9/28/2025
Andrews, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
KNOXVILLE, TN
James C|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
9/26/2025
Did services I didn’t ask for. Oil still looks dirty like it wasn’t even changed. Will not be going back
9/28/2025
James, we appreciate your honest feedback, as we are always looking for ways to improve. Please don't hesitate to reach out if there's anything additional we can do for you.
ALCOA, TN
Randy F|2024 Chevrolet Silverado 1500
Confirmed Service Customer
9/28/2025
Good experience. Service dept seemed organized. Service advisor was excellent.
9/30/2025
Randy, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, West Chevrolet, INC.
ALCOA, TN
B G|2016 Chevrolet Suburban
Confirmed Service Customer
9/27/2025
I appreciated that Eddie worked my Suburban into the schedule within two days. The repair was more extensive than I anticipated, but Eddie helped me out with facilitating a rental car and with his great communication. I also appreciated getting my vehicle back the same day.
9/29/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care!
KNOXVILLE, TN
James T|2016 Chevrolet 1500 Silverado
Confirmed Service Customer
10/3/2025
I was as always very happy with the service performed on my truck yesterday. I was not happy when I went to jump in my truck to leave due to seat having been moved all the way forward & all the way up? I hit my head on the frame before I realized this. I could not get in until I moved the seat, once inside I found my mirrors moved and the radio station changed? At the very least the person that moved my vehicle should have moved my seat back to where it was.
10/6/2025
James, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (865) 970-9378.
ROBBINSVILLE, NC
Ronnie D|2023 Chevrolet Silverado 1500
Confirmed Service Customer
10/3/2025
Eddie always takes care of me when I have the truck serviced. This factory recall inspection was fast and efficient.
10/6/2025
Ronnie, we're happy you found our staff to be so supportive during your experience here at West Chevrolet, INC.. Feel free to reach out to us if you need anything. Have a wonderful day.
KNOXVILLE, TN
Eric T|2025 Chevrolet Equinox
Confirmed Service Customer
10/6/2025
When my oil was changed there, my oil refill cap was left off and it went downhill fron there.
10/7/2025
Eric, we regret to hear that you had this experience with us. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (865) 970-9378 so we can work towards a resolution.
MARYVILLE, TN
Kristopher E|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
10/8/2025
Very professional and friendly staff.
10/9/2025
Kristopher, thanks! We always want to hear back from our clients, and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
SWEETWATER, TN
Clifford J|2015 Chevrolet 2500HD Silverado
Confirmed Service Customer
10/8/2025
Got what I need done fast and at good price.
10/10/2025
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
KNOXVILLE, TN
Michael C|2020 Chevrolet Equinox
Confirmed Service Customer
10/8/2025
Great service
10/11/2025
Michael, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SEVIERVILLE, TN
Paul B|2025 Chevrolet Equinox
Confirmed Service Customer
9/29/2025
Eddie was outstanding
9/30/2025
Paul, thank you for your kind review; we are happy to pass along your comments to Eddie here at West Chevrolet, INC.! We hope you have a great day!
KNOXVILLE, TN
Mike A|2024 Chevrolet Colorado
Confirmed Service Customer
10/8/2025
The Maintenance team (Eddie) came out to meet me upon arrival. He took my information and keys, and proceeding to get the Maintenance Technician to take the truck to the shop for the work! It did not take too long to get the oil changes, tire rotated, and a recall notice to be installed. Eddie kept me informed all along the way. I appreciate this team! They have always been dedicated to the customer while applying the utmost professional work. Thanks!
10/10/2025
Mike, thank you for your kind review; we are happy to pass along your comments to the team here at West Chevrolet, INC.! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
SEYMOUR, TN
Evan B|2018 Chevrolet Colorado
Confirmed Service Customer
10/8/2025
My visit went great. Everything was explained and performed with no issues.
10/10/2025
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
ROCKFORD, TN
Danny M|2024 Chevrolet Silverado 1500
Confirmed Service Customer
10/9/2025
Very little waiting time for my oil change. Eddie, the service writer was very prompt and courteous.
10/11/2025
Danny, thank you so much for your positive comments about West Chevrolet, INC.! We sincerely value your business and look forward to your next visit!
MARYVILLE, TN
Cynthia C|2025 Chevrolet Equinox
Confirmed Service Customer
10/9/2025
My appointment was for an oil change. It really shouldn’t take 2 hours for a oil change when you have an appointment.
10/12/2025
Cynthia, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (865) 970-9378 to discuss your concerns, as your satisfaction is of utmost importance to us.
MARYVILLE, TN
Sabrina B|2019 Chevrolet Colorado
Confirmed Service Customer
10/11/2025
Eddie was professional and efficient. Service was quick.
10/13/2025
Sabrina, we're happy you found our staff to be so supportive during your experience here at West Chevrolet, INC.. We hope to be of service to you again in the future. Best wishes, West Chevrolet, INC.
TELLICO PLAINS, TN
Sheryl H|2020 Chevrolet Equinox
Confirmed Service Customer
10/12/2025
Everything went as it should have or so I thought. I had to have a tire sensor replaced and took it to my tire guy and he came out and ask me if I knew my tires (all 4) were on inside out, and no I didn't. Had my car serviced on Oct 4, 2025, oil change, tire rotation. They put my tires back on WRONG!
10/13/2025
Sheryl, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (865) 970-9378 when you have a chance. Thank you, and we look forward to hearing from you.
KNOXVILLE, TN
Thomas J|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
10/14/2025
Eddie always comes through with professional customer service.
10/15/2025
Thomas, we're happy to hear you had such a positive experience with Eddie! Feel free to reach out to us if you need anything. Have a wonderful day.
MARYVILLE, TN
Terry C|2021 Buick Enclave
Confirmed Service Customer
10/15/2025
I was very pleased; the staff were friendly and accommodating. I appreciated the speedy turn-around time too.
10/16/2025
We want all our clients to have a comfortable and stress-free experience with us! We sincerely value your business and look forward to your next visit!
STRAWBERRY PLAINS, TN
Cameron C|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
10/15/2025
Eddie Zamora always takes care of me as a customer and does what he says he is going to do, if not above and beyond that. The overall treatment I have always received from West, and now Eddie for some time now, is why I choose to continue to use this dealership when I have two other dealerships (one Chevy, one GMC) in closer proximity to my house and my job.
10/16/2025
Cameron, thank you for your kind review; we are happy to pass along your comments to the team here at West Chevrolet, INC.! We sincerely value your business and look forward to your next visit!
KNOXVILLE, TN
Larry W|2018 Chevrolet 2500HD Silverado
Confirmed Service Customer
10/15/2025
Always very easy to deal with in the service department
10/16/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCKFORD, TN
Earnest M|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
10/15/2025
Always good service.
10/17/2025
Your satisfaction is our top priority. Please let us know if there is anything else we can do for you; we are more than happy to help!
STRAWBERRY PLAINS, TN
Cristopher G|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
10/17/2025
I had a great experience purchasing 2 vehicles. I highly recommend the sales rep Larry McClendon, and sales manager Hudson.
LARRY MCCLENDON
10/19/2025
Cristopher, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
MARYVILLE, TN
Tim C|2023 Chevrolet Traverse
Confirmed Service Customer
10/17/2025
Always a good experience with the service department. I only wish they offered a complimentary car wash with the maintenance as other dealers do.
10/19/2025
Tim, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
LOUISVILLE, TN
William E|2017 Chevrolet Equinox
Confirmed Service Customer
10/19/2025
Exceeded
10/20/2025
William, we're pleased to know we have been able to exceed your expectations and really help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!
WALLAND, TN
John R|2020 Chevrolet Corvette
Confirmed Service Customer
10/13/2025
Brought my C8 in for an annual oil change. Christen got me in and out in about an hour. Excellent service that I greatly appreciate!
10/14/2025
John, we're happy you found our staff to be so supportive during your experience here at West Chevrolet, INC.. Please let us know if there is anything else we can do for you; we are more than happy to help!
MARYVILLE, TN
Stewart F|2026 Chevrolet Trax
Confirmed Sales Customer
10/14/2025
As I told David "we had fun"
JAMES ABERCROMBIE
10/15/2025
Stewart, we're happy you found our staff to be so supportive during your experience here at West Chevrolet, INC.. Thank you again for choosing West Chevrolet, INC. and we hope to see you again.
KNOXVILLE, TN
Evan B|2018 Chevrolet Colorado
Confirmed Service Customer
10/15/2025
5 miles down the road the same sensor light came back on. After $180 replacement
10/16/2025
Evan, we appreciate your honest feedback, as we are always looking for ways to improve. We want the opportunity to turn your experience around. Please reach out to us at (865) 970-9378 at your earliest convenience to discuss how we can turn this experience into a positive one.
ROCKFORD, TN
Nathan F|2025 Chevrolet Trax
Confirmed Service Customer
10/27/2025
Made a last minute appointment, thank you for getting me in and out promptly on a busy Saturday morning!
10/27/2025
Nathan, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
KNOXVILLE, TN
Adriana E|2019 Chevrolet Traverse
Confirmed Service Customer
10/27/2025
I had a scheduled appointment to get my tires changed it took over 5 hours to get that done and I only went in for my tires then a man comes in and said your car is almost done we are just finishing alignment I told him no have them stop I did not ask for that He then said it was part of the deal tires I got which I was already quoted so I thought ok cool ! Later they try to add the Alignment fee ! I said no you told me it was part of the deal you got going with the tires He then said no sorry for the confusion so make sure you get your quote before they take it back Also The man upfront who checked me in for appointment was very nice The waiting area was nice and tidy
10/27/2025
Adriana, we are disappointed to learn of your experience here at West Chevrolet, INC., but will take this opportunity to improve. We'd like the opportunity to turn your experience around. Please reach out to us at (865) 970-9378 at your earliest convenience to discuss how we can turn this experience into a positive one.
KNOXVILLE, TN
Stephen M|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
10/27/2025
Service was very professional
10/28/2025
Stephen, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
SEYMOUR, TN
Tim H|2018 Chevrolet Equinox
Confirmed Service Customer
10/27/2025
Christen does a great job consulting with you and managing expectations. Very knowledgable. Provides great advice. Outstanding customer service.
10/28/2025
Tim, thank you for your kind review; we are happy to pass along your comments to the team here at West Chevrolet, INC.! We sincerely value your business and look forward to your next visit!
KNOXVILLE, TN
Janice D|2021 Chevrolet Equinox
Confirmed Service Customer
10/20/2025
The staff at service counter are always very welcoming, smile and very courteous
10/21/2025
Janice, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
KNOXVILLE, TN
Donna M|2026 Chevrolet Trailblazer
Confirmed Sales Customer
10/20/2025
David was Awesome
DAVID BIGGERSTAFF
10/21/2025
Thank you for your kind review; we are happy to pass along your comments to the team here at West Chevrolet, INC.! We look forward to your next visit! Take care!
MADISONVILLE, TN
Randall B|2024 Chevrolet Silverado 1500
Confirmed Service Customer
10/25/2025
The service tech left the power steps unplugged again I’m not totally convinced that it was a loose negative battery connection. The service tech had to loosen it in order to get the parking brake to disengage so the truck would unload off the roll back. The wrecker service had to drag the truck on to the rollback because the truck would not go into neutral. I hope this did not flat spot the rear tires. My son had to pick up the truck due to a surgery I had a couple days prior.
10/27/2025
Randall, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (865) 970-9378 to discuss your concerns, as your satisfaction is of utmost importance to us.
MARYVILLE, TN
Jared S|2025 GMC Sierra 1500
Confirmed Service Customer
10/28/2025
Service was great and employees were both professional and friendly. The wait-time was a little longer than expected, but not unrealistic.
10/29/2025
Jared, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
MARYVILLE, TN
Emmily M|2024 Chevrolet Tahoe
Confirmed Service Customer
10/31/2025
Lady was rude! Was supposed to have my first oil change free it expired 2 days prior still would not give to me even after explaining I just had a baby and was unable to make it and when I booked, it never said I wouldn’t be able to get it free. I drove and hour in half with newborn baby!
11/3/2025
Emmily, we regret to hear that you had this experience with us. We'd like the opportunity to discuss this with you. Please reach out to us at (865) 970-9378 at your earliest convenience to discuss how we can turn your experience into a positive one.
TELLICO PLAINS, TN
Justin P|2025 Chevrolet Silverado 3500 HD
Confirmed Service Customer
11/2/2025
Overall, nothing to get excited about. It took over 2hours for an oil change with filter and tire rotation. The thing that made me sad was the tires were rotated, but the air pressure was not checked, so I had to adjust the tire pressure later that day. Granted I see how this is overlooked, but I would think it to be common knowledge that the diesel HD trucks run different pressures from front to back end. I found the front end tires in the mid 60psi while the back was in low 60s psi odd. Just hope details are at the forefront of other work.
11/3/2025
Justin, we regret to hear that you had this experience with us. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (865) 970-9378 so we can work towards a resolution.
KNOXVILLE, TN
Vilima M|2024 Chevrolet Trax
Confirmed Service Customer
10/29/2025
Service was provided in quick and timely manner
10/31/2025
Vilima, it is great to hear everything was done quickly and timely. Thank you for choosing West Chevrolet, INC. and we hope to see you again.
KNOXVILLE, TN
Glenn A|2024 Chevrolet Colorado
Confirmed Service Customer
11/3/2025
I arrive early thinking I would just sit and wait for my time, but West service brought me and put me in the queu. Discussed my original service request and addressed other maintenance requirements/issues that needed attention which is very helpful. Added those to my list and went to the service lounge. Checked my West link periodically to see status of vehicle. Colorado work completed ahead of schedule. All work was done as promised. Easy and comfortable to have my Colorado worked on.
11/5/2025
Glenn, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
POWELL, TN
Michael W|2024 Chevrolet Trax
Confirmed Sales Customer
11/4/2025
I was hesitant to buy the car i wanted at first but they worked with me and got me a really good deal!
SHANE SWEAT
11/5/2025
Michael, our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Please let us know if there is anything else we can do for you; we are more than happy to help!
ALCOA, TN
Diane W|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
11/4/2025
It was a good experience from start to finish. I felt that we received an excellent and fair deal on our purchase. Everyone on the sales staff from the manager, Kevin, to the last gentlemen, Mac, who helped us get everything set up in the truck were great. They were professional, extremely knowledgeable, courteous and so helpful. I will definitely recommending this dealership to friends.
CHRISTOPHE BURCHFIELD
11/5/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
NEW MARKET, TN
Daniel F|2026 Chevrolet Traverse
Confirmed Sales Customer
11/4/2025
Absolutely top notch. My salesman (Larry "Mac") was the best salesman that I have every had before. Very knowledgeable about the vehicles that we were looking at and no pressure whatsoever on making a decision to buy or not. It felt like he was there to help you and not to just make a sale and that was the vibe that I got from the entire dealership. They make you feel like family. Lisa in the finance department was also easy to work with and made you feel like family. I went to West Chevrolet looking for a new work truck. Me and my wife had been talking about and looking online to buy a new SUV for home for around a year and a half and we had absolutely no intention of buying one right now, we had planned on waiting till next spring, and because the way Larry and Lisa (West Chevrolet) treated us. We took two brand new vehicles home with us when we left that evening. Any future vehicles and anybody that ask me where to go buy one at, I am going to tell them to go see Larry and Lisa at West Chevrolet.
LARRY MCCLENDON
11/5/2025
Thank you for your kind review; we are happy to pass along your comments to the team here at West Chevrolet, INC.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
TAZWELL, TN
Sharon C|2025 Chevrolet Malibu
Confirmed Service Customer
11/3/2025
Went in for a scheduled oil change. Service was done promptly, very happy with the service.
11/4/2025
Sharon, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We are always more than happy to assist you if anything else comes up. Take care!
KNOXVILLE, TN
Keith B|2021 GMC 1500 Sierra
Confirmed Service Customer
11/3/2025
Fast and friendly Christine always so friendly .
11/4/2025
Keith, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
KODAK, TN
Jennifer L|2020 Chevrolet Trax
Confirmed Service Customer
11/3/2025
Always helpful and make sure I’m updated throughout the wait! Everyone is always friendly and quick!
11/4/2025
Jennifer, we are very happy to have provided you with such a positive experience! Thank you again for choosing West Chevrolet, INC. and we hope to see you again.
KNOXVILLE, TN
Jeffrey L|2024 Chevrolet Blazer EV
Confirmed Service Customer
11/5/2025
I reserved a recall service at 11.30 and indicated I would wait for the car. I did not think it would take long. When I got there, they said they went for lunch at 12 until one. I said they got half hour and why make a booking if they can't look? they said they would look and to come back at 1. nothing was done yet. Car was ready at 2.30. If they told me, it would be 3 hours, I would not have waited there.
11/5/2025
Jeffrey, thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to discuss this with you. Please reach out to us at (865) 970-9378 at your earliest convenience to discuss how we can turn your experience into a positive one.
ROCKFORD, TN
Rex P|2022 Chevrolet Colorado
Confirmed Service Customer
11/7/2025
Dropped off and completed quicker than promised. Staff always friendly, knowledgeable and attentive.
11/9/2025
We're glad to hear you found our staff was so knowledgeable and helpful! If you have any further questions, please give us a call. We're always happy to help!
MARYVILLE, TN
Ashley B|2024 Chevrolet Traverse
Confirmed Service Customer
11/11/2025
Always easy to set up an appointment and there is normally enough options for appointment times. Friendly and knowledgeable staff. Wish there was a solution for the squeaky brake pads that are being put in brand new cars. It is emberassing to drive a nice car with squeaky brakes. I do understand that the dealership itself is not responsible, that it is Chevy as a whole who is responsible. Wish the individual dealership could push back to get the problem solved.
11/12/2025
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MARYVILLE, TN
Zachary D|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
11/11/2025
Customer service and auto service was great. Those who took care of my truck were great. Your prices for Air filters is a joke! Insane prices. I will never have you service my truck again. Also, why are you an American establishment without an American flag anywhere on your property? That is one more reason I will never use your location again.
MARYVILLE, TN
Terra C|2026 Chevrolet Equinox
Confirmed Service Customer
11/5/2025
Trent was amazing!! Will only deal with West Chevrolet.
11/6/2025
Terra, we really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help! We can't wait to see you again, have a great day.
MARYVILLE, TN
William D|2023 Chevrolet Traverse
Confirmed Service Customer
11/10/2025
Always treated well by service and they are clear on needs for my vehicles
11/11/2025
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SEYMOUR, TN
Michael H|2021 Chevrolet Camaro
Confirmed Service Customer
11/10/2025
Eddie was great got me in and out quickly James the technician is the best
11/11/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care!
KNOXVILLE, TN
Ronald B|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
11/12/2025
Great service
POWELL, TN
John B|2014 Chevrolet Volt
Confirmed Service Customer
11/14/2025
It was a good experience. The staff is very friendly and serviced our car properly.
11/16/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We look forward to your next visit! Take care!
KNOXVILLE, TN
Madeline R|2010 Chevrolet HHR
Confirmed Service Customer
11/14/2025
I bought a car from here in June and everyone was very nice and helpful but I went back today to get an oil change and to fix the key fob that didn’t work when I had originally bought the car and everyone my mom had talked to was very rude. The service advisor and the cashier were very rude. The cashier told my mother that it was going to be another $100 dollars to get it programmed on top of the quote I was given and when my mother asked about it and asked why I would want a key fob that didn’t work AGAIN they said that the reason she was upset was because she had red hair. I’m absolutely appalled at that service she got today. I will never be back!
11/17/2025
We regret to hear that your experience with us was not a more positive one. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (865) 970-9378 so we can work towards a resolution.
HIXSON, TN
Dave S|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
11/17/2025
Timely, friendly, professional.
11/17/2025
Dave, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
LOUDON, TN
Gary R|2021 Chevrolet Equinox
Confirmed Service Customer
11/17/2025
Very Professional and easy to understand. Brandon, our service adviser, took good care of us and performed everything on time and on quote. Outstanding Job, young man!!!
11/19/2025
Gary, thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!
MADISONVILLE, TN
Amanda A|2024 Chevrolet Equinox
Confirmed Service Customer
11/12/2025
customer service clerk Edward was great but for the tech that did my oil change did not refill my washer fluid, and this is the 2nd time in a row.
11/13/2025
Amanda, thank you for taking the time to leave us feedback about your experience with us. Please contact us at (865) 970-9378 when you have an opportunity, and we will be more than happy to try and turn your experience around.
GRESHAM, OR
Joshua C|2026 Chevrolet Tahoe
Confirmed Sales Customer
11/12/2025
Thank you so much for working with us and being excellent with helping us find out Tahoe. The personnel at West Chevrolet are amazing and treated us like family!
JONATHAN MCCLENDON
11/13/2025
Joshua, we are so happy to read such a great review about West Chevrolet, INC.! Thank you for choosing West Chevrolet, INC. and we hope to see you again.
OAK RIDGE, TN
Mark W|2026 Chevrolet Trailblazer
Confirmed Sales Customer
11/14/2025
Very professional, knowledgeable, and courteous. Made sure to answer all questions. Above and beyond. THANK YOU!
JOSEPH MONTGOMERY
11/17/2025
Your satisfaction is our top priority. We hope to see you soon!
MASCOT, TN
Jorge A|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
11/14/2025
Good service
11/17/2025
Jorge, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!
SEYMOUR, TN
Tony G|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
11/17/2025
Great experience with the West Chevrolet Service Department. Brandon was great!
11/18/2025
Tony, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LOUISVILLE, TN
Chris O|2017 Chevrolet Corvette
Confirmed Service Customer
11/21/2025
Christen in the service department is the best. She is always friendly to me, and she takes good care of my Corvette when I bring it in for service.
11/24/2025
We strive for 100% satisfaction, and it is great to see you had such a positive experience at West Chevrolet, INC.. Thanks again for taking the time to leave us this information about your recent visit. Take care!
MARYVILLE, TN
Justin B|2021 GMC Yukon XL
Confirmed Service Customer
11/21/2025
As a customer and past GM technician, I had my wife service her Yukon at the dealer and requested they find air leaks in multiple tires. Very disappointed in services response of “we couldn’t find the leak, bring it back when the tire is low on air” this make no sense and is a poor excuse for effort.
11/23/2025
Justin, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (865) 970-9378. We look forward to hearing from you.
KNOXVILLE, TN
Jody T|2025 Chevrolet Tahoe
Confirmed Service Customer
11/22/2025
We drove about two hours away. They had us in and out of there in about an hour very professional very courtesy. I really appreciate your dealership lot better than Trivett cities any day well worth the drive.
LIMESTONE, TN
Sally S|2019 Chevrolet Equinox
Confirmed Service Customer
11/18/2025
This was my first time, since purchasing my vehicle to go get my oil changed, etc. I also wanted to check my vehicle since I'll be making a short trip in it soon. Everything went very smooth from checking in to someone coming out asking me if i wanted to change the (I believe cabin filter) and checking out. I was very pleased.
11/19/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SEYMOUR, TN
Daniel M|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
11/18/2025
Made an appointment on line for 2:30. Tuneup was finished at 3:50.
11/20/2025
Daniel, thank you for sharing your experience! We sincerely value your business and look forward to your next visit!
SEYMOUR, TN
Steven M|2023 Chevrolet Blazer
Confirmed Service Customer
11/19/2025
Needed recommendations on a tire issue, and the Service Department explained my options and the cost, and the timeline up front. Professional and courteous, like always!!
11/21/2025
Steven, we're happy to hear you had such a positive experience with our team! We do hope we can be of assistance in the future. Take care!
MARYVILLE, TN
Darold G|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
11/19/2025
Always a great experience with west
11/23/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
PIGEON FORGE, TN
Charlie S|2021 Chevrolet Corvette
Confirmed Service Customer
11/20/2025
Always a pleasure to visit my Chevrolet Family at West. Good people, great service, professional.
11/22/2025
Charlie, our staff is committed to providing each of our clients with the best automotive experience! Your satisfaction is important to us, so we want to sincerely thank you for choosing West Chevrolet, INC. and we hope to see you again soon!
MARYVILLE, TN
Robert N|2026 Chevrolet Equinox
Confirmed Service Customer
11/21/2025
Service performed in a manner
11/24/2025
Thank you so much for your positive comments about West Chevrolet, INC.! If you have any further questions, please give us a call. We're always happy to help!
KNOXVILLE, TN
Patricia G|2019 Chevrolet Traverse
Confirmed Service Customer
11/25/2025
Staff polite and knowledgeable. Work completed quickly.
11/26/2025
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
KINGSTON, TN
Mitch A|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
11/25/2025
Enjoy working with Eddie Zamaro.
11/25/2025
Mitch, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
MARYVILLE, TN
Ezra W|2014 Chevrolet Traverse
Confirmed Service Customer
11/25/2025
Fast and completed the recall with good documentation
11/25/2025
Ezra, we're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MARYVILLE, TN
Bart M|2023 Chevrolet Corvette Stingray
Confirmed Service Customer
11/26/2025
The work was properly completed
11/27/2025
Bart, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
MARYVILLE, TN
Jerry H|2025 Chevrolet Equinox
Confirmed Service Customer
11/27/2025
Existing customer
11/27/2025
Jerry, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
MARYVILLE, TN
Phil W|2023 Chevrolet Traverse
Confirmed Service Customer
11/27/2025
Always a pleasurable experience at the service department.
11/28/2025
Phil, your wonderful feedback and rating mean a lot to us. Until the next time we meet, take care!
NOLENSVILLE, TN
Keenan B|2024 Chevrolet Colorado
Confirmed Service Customer
12/2/2025
Very quick service. Everyone was friendly and plenty of amenities to take advantage of while waiting
12/2/2025
Keenan, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, West Chevrolet, INC.
MARYVILLE, TN
Robert P|2026 Chevrolet Equinox
Confirmed Sales Customer
12/2/2025
Good
TRENT SWARTOUT
12/2/2025
We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
MADISONVILLE, TN
Edith T|2026 Chevrolet Colorado
Confirmed Sales Customer
12/3/2025
Stopped in for an oil change for my 2024 Black Chevy Colorado ZR2, left with a beautiful 2026 White Chevy Colorado ZR2. Skylar Marshall met us at the front door as we approached, he was professional, courteous, friendly, knowledgeable, and worked with us until we agreed upon a deal that worked. Skylar was probably one of the best car salespersons I've ever worked with, never felt any pressure, constantly listened to what I wanted, and again, worked the deal!
SKYLAR MARSHALL
12/3/2025
Edith, we're glad to hear you found our staff was so knowledgeable and helpful! If you have any further questions, please don't hesitate to reach out!
VONORE, TN
Bert W|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
12/3/2025
very pleased with the service.
12/4/2025
Bert, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We are always more than happy to assist you if anything else comes up. Take care!
ROCKFORD, TN
Joy S|2026 Chevrolet Equinox
Confirmed Sales Customer
12/5/2025
This was our second vehicle purchased from West Chevrolet. Great customer service each time.
DAVID BIGGERSTAFF
12/6/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to see you soon!
LOUDON, TN
William B|2016 Chevrolet Corvette
Confirmed Service Customer
11/24/2025
Eddie always takes care of me and my car. Had an unexpected delay, but no problems at all,
11/25/2025
William, we appreciate you taking the time to leave us this feedback. If you have any questions, please don't hesitate to reach out!
KNOXVILLE, TN
Lynnsey W|2016 GMC 3500HD Sierra
Confirmed Service Customer
12/2/2025
Chris and Hudson took great care of us and the purchase of our new truck. This was our third time buying a car with Hudson and we love working with him We look forward to working with them again in the future!
12/2/2025
Lynnsey, we're happy you found our staff to be so supportive during your experience here at West Chevrolet, INC.. We look forward to your next visit! Take care!
MARYVILLE, TN
Joey H|2023 Chevrolet Equinox
Confirmed Service Customer
12/2/2025
Thanks Eddie as always excellent service
12/3/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care!
TELLICO PLAINS, TN
Scott H|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
12/3/2025
Always great.
12/3/2025
We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
MARYVILLE, TN
George P|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
12/5/2025
They done a really good job
12/6/2025
George, we are very happy we could provide you with a positive experience! Thank you for choosing West Chevrolet, INC. and we hope to see you again.
NEW TAZEWELL, TN
James G|2024 Chevrolet Silverado 1500
Confirmed Service Customer
12/5/2025
Customer service reps are great. But 2 hours for an oil change is unacceptable especially when you have an appointment.
12/6/2025
James, thank you for taking the time to leave us feedback about your experience with us. Please contact us at (865) 970-9378 when you have an opportunity, and we will be more than happy to try and turn your experience around.
TELLICO PLAINS, TN
Randy D|2019 Chevrolet 2500HD Silverado
Confirmed Service Customer
12/5/2025
Eddie was great keeping me in the loop on what was going on and got me running quicker than I expected.
12/6/2025
Randy, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
BOLINGBROOK, IL
Chris F|2020 GMC 3500HD Sierra
Confirmed Service Customer
12/8/2025
Outstanding service as always
12/9/2025
Chris, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!
ROCKWOOD, TN
Mary H|2018 Chevrolet Equinox
Confirmed Service Customer
12/9/2025
Dependable, fast
12/9/2025
Mary, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
MARYVILLE, TN
David M|2021 Buick Envision
Confirmed Service Customer
12/9/2025
Service was performed in a timely manner and professionally done
12/10/2025
David, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
MARYVILLE, TN
John W|2025 Chevrolet Silverado 1500
Confirmed Service Customer
12/10/2025
All was as expected
12/11/2025
John, thank you for sharing your positive experience! We hope to be of service to you again in the future. Best wishes, West Chevrolet, INC.
LOUISVILLE, TN
Darold G|2026 Chevrolet Colorado
Confirmed Sales Customer
12/10/2025
I came in and let Shane know what I can afford and he worked it out to my satisfaction
SHANE SWEAT
12/11/2025
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
PIGEON FORGE, TN
Adrian H|2025 Chevrolet Tahoe
Confirmed Service Customer
12/11/2025
1st of my seven free oil changes included with the purchase of my Tahoe. Booking through the App was a breeze, good communication from West Chevrolet confirming the appointment, and they had me in and out in about 90 minutes. Very courteous, couldn’t ask for better!
12/14/2025
Adrian, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
KNOXVILLE, TN
Joseph D|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
12/11/2025
The problem was diagnosed correctly as a torque converter issue. The repair was performed on schedule and within the quoted price. The truck is driving smoothly with no problems.
12/12/2025
Joseph, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
LOUISVILLE, TN
Robert R|2025 Chevrolet Corvette Z06
Confirmed Service Customer
12/11/2025
Service was performed in a professional and courteous manner, also in a timely fashion
12/12/2025
Robert, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
FRIENDSVILLE, TN
Donald W|2024 Chevrolet Colorado
Confirmed Service Customer
12/11/2025
No complaints.
12/12/2025
Donald, your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!
MARYVILLE, TN
Walter B|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
12/11/2025
Very professional people treated with the highest respect
RON STAR
12/12/2025
Walter, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
COSBY, TN
Greg B|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
12/11/2025
Always a great experience at West Chevrolet. The staff are knowledgeable and friendly and keep you advised as to your repairs and parts orders.
12/12/2025
Greg, Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MARYVILLE, TN
Lynn S|2024 Chevrolet Equinox
Confirmed Service Customer
12/11/2025
Great visit, it always is here. Best service dept. ever.
12/12/2025
Thank you for choosing West Chevrolet, INC. as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
GREENBACK, TN
Gaylord W|2026 Chevrolet Equinox
Confirmed Service Customer
12/11/2025
Everything was great, worked out just right.
SEVIERVILLE, TN
Donna G|2025 Chevrolet Trax
Confirmed Service Customer
12/11/2025
Had oil change and rotate tires and not a long wait but even if it was the waiting area is so nice. Very pleased with service
12/12/2025
Donna, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
MARYVILLE, TN
Curtis R|2024 Chevrolet Colorado
Confirmed Service Customer
12/12/2025
West Chevrolet has provided the best car buying and service experience I have ever had. West Chevrolet's employees are polite and professional and take care of my service needs quickly.
12/13/2025
Curtis, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
KNOXVILLE, TN
Carolyn A|2026 Chevrolet Blazer
Confirmed Sales Customer
12/12/2025
Ron was very helpful
RON STAR
12/13/2025
Carolyn, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
GREENBACK, TN
Leonel R|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
12/13/2025
Very good customer service
TRENT SWARTOUT
12/14/2025
Leonel, we're so happy we were able to help you out! We hope to see you soon!
KNOXVILLE, TN
Brett W|2026 Chevrolet Tahoe
Confirmed Service Customer
12/16/2025
Everything was great at West Chevrolet, could not recommend their service group more.
12/17/2025
Brett, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MARYVILLE, TN
Allen L|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
12/16/2025
Service Dept Employees were very helpful & nice !
12/18/2025
Allen, we're happy you found our staff to be so supportive during your experience here at West Chevrolet, INC.. If you have any further questions, please give us a call. We're always happy to help!
NEW TAZEWELL, TN
Cheryl R|2025 Chevrolet Colorado
Confirmed Service Customer
12/17/2025
Got there a little bit early and Eddie was very busy checking someone else in. He got to us quickly & was pleasant and kind. He explained that there was a waiting room for our comfort.
12/18/2025
Cheryl, thank you for your kind review; we are happy to pass along your comments to the team here! Please don't hesitate to reach out if there's anything additional we can do for you.
DANDRIDGE, TN
John M|2019 Chevrolet Bolt EV
Confirmed Service Customer
12/17/2025
Very professional, friendly and efficient service.
12/18/2025
John, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MARYVILLE, TN
Tim T|2024 Chevrolet Silverado 1500
Confirmed Service Customer
12/17/2025
Eddie made sure to keep me up to date on my service visit. Got me in and out within an hour. Very impressed.
12/18/2025
Tim, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MARYVILLE, TN
Larry J|2026 Chevrolet Colorado
Confirmed Sales Customer
12/19/2025
We were treated like family and we got a great deal.
JOSEPH MONTGOMERY
12/20/2025
Larry, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!
MAYNARDVILLE, TN
Alejandro C|2026 Chevrolet Tahoe
Confirmed Sales Customer
12/19/2025
Friendly staff. Easy to work with. Smooth experience with finance.
JAMES ABERCROMBIE
12/21/2025
Alejandro, we're happy you found our staff to be so supportive during your experience here at West Chevrolet, INC.. Please let us know if there is anything else we can do for you; we are more than happy to help!
MARYVILLE, TN
Sandra D|2011 Chevrolet Equinox
Confirmed Service Customer
12/19/2025
The service department was faithful to their word. A previous repair presented the same issue and they repaired it free. No hassle, just quick service.
12/21/2025
Sandra, we're glad everything was completed quickly and to your satisfaction! We hope to be of service to you again in the future. Best wishes, West Chevrolet, INC.
GREENBACK, TN
Fred B|2020 Chevrolet Traverse
Confirmed Service Customer
12/19/2025
Why have appointments? My appointment for an oil change was for 1PM. It was done at 2:30. You either are over scheduling, don’t have assigned manpower, or putting walk ins ahead of scheduled customers. An oil change should take no more than 30 minutes - top. Nobody should be scheduled during lunch if there is no employee assigned to the change bay. Some dealerships have change bays that can move the cars through like the oil change shops. What makes your oil change better than Jiffy Lube ?
12/21/2025
Fred, thank you for taking the time to leave us feedback about your experience with us. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. West Chevrolet, INC. (865) 970-9378
MARYVILLE, TN
James H|2024 Chevrolet Trailblazer
Confirmed Service Customer
12/19/2025
Service Advisor Christen Woods listens to my concerns and makes sure every time I bring my vehicle in, that all repairs are done and the Tech Team checks out any unseen problems. West Chevrolet is very professional and does a top-notch job.
12/22/2025
James, our staff is committed to providing each of our clients with the best automotive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
MARYVILLE, TN
Kenneth G|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
12/7/2025
Good
CHRISTOPHE BURCHFIELD
12/7/2025
Kenneth, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
LAFOLLETTE, TN
Michael T|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
12/8/2025
Was a bit of confusion on my recall from the front office but it was quickly resolved. My only real complaint would be the amount of greasy hand prints on my white trail boss. I would think from a dealership that wouldn’t happen. Not a big deal but still not great.
12/8/2025
We appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (865) 970-9378 when you have a chance. Thank you, and we look forward to hearing from you.
FRIENDSVILLE, TN
James R. And H|2025 Chevrolet Traverse
Confirmed Service Customer
12/12/2025
Everyone was nice.
12/12/2025
We appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
KNOXVILLE, TN
Barbara C|2020 Chevrolet Bolt EV
Confirmed Service Customer
12/14/2025
Christen was very friendly and helpful. Had worried that the repair would take a lot longer than planned, but was done in less than the max time I was told. Very satisfied with repair.
12/15/2025
Barbara, we're happy you found our staff to be so supportive during your experience here at West Chevrolet, INC. We are always more than happy to assist you if anything else comes up. Take care!
LENOIR CITY, TN
Ronald W|2023 Chevrolet Silverado 1500
Confirmed Service Customer
12/14/2025
All requested work completed
12/14/2025
Ronald, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!
FARRAGUT, TN
Abigail H|2021 GMC Terrain
Confirmed Service Customer
12/15/2025
They’re always so friendly and take great care of my car! The service is quick, and I’m never there longer than 30 minutes for an oil change.
12/16/2025
We're glad everything was completed quickly and to your satisfaction! We look forward to your next visit! Take care!
MARYVILLE, TN
Ashley B|2023 Chevrolet Equinox
Confirmed Service Customer
12/20/2025
Very professional, friendly and trustworthy.
12/22/2025
Ashley, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!
LOUDON, TN
Rodney W|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
12/21/2025
Bought a truck.
JOSEPH MONTGOMERY
12/22/2025
Rodney, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We look forward to your next visit! Take care!
MARYVILLE, TN
James Y|2026 Chevrolet Equinox
Confirmed Sales Customer
12/22/2025
Its always a pleasure to go to the west chevrolet dealership. From service, to body shop and even sales. They have always taken care of me. They do great quality work and when I was looking for a new vehicle they let me test drive a few new vehicles that I was interested in and answered the questions I had about them.
CRAIG NEELY
12/23/2025
James, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
LOUISVILLE, TN
Edward Z|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
12/23/2025
NOTHING BUT TOP NOTCH SERVICE YOU GET FROM WEST CHEVROLET THEY ARE NOTHING BUT HONEST AND TRUTHFULL AND PROVIDE THE BEST SERVICE IN TN!
12/24/2025
Edward, thank you so much for your positive comments about West Chevrolet, INC.! We sincerely value your business and look forward to your next visit!
GREENBACK, TN
Kevin S|2026 Chevrolet Traverse
Confirmed Sales Customer
12/29/2025
Our purchase began with Cindy with internet sales. She was professional, timely, and very responsive. Our salesman Joe Montgomery was equally professional and excellent to deal with at the dealership. He handled the entire purchase process efficiently at the dealership. We will definitely purchase another vehicle from Joe and West Chevrolet when the time comes- well done!
JOSEPH MONTGOMERY
12/29/2025
Kevin, thank you for your kind review; we are happy to pass along your comments to the team here at West Chevrolet, INC.! We are always more than happy to assist you if anything else comes up. Take care!
OOLTEWAH, TN
Bobby H|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
12/29/2025
Love that place and people
JAMES ABERCROMBIE
12/29/2025
We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
MARYVILLE, TN
Alden G|2025 Chevrolet Trax
Confirmed Service Customer
12/29/2025
Excellent customer service.
12/29/2025
We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
KNOX, TN
James H|2018 Buick Encore
Confirmed Service Customer
12/29/2025
Service Advisor Christen Woods made sure all my vehicles needs were taken care of. Great Job by the shop and even the service manager.
12/30/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
MARYVILLE, TN
Rachelle R|2026 Chevrolet Equinox
Confirmed Service Customer
12/31/2025
Prompt, addresses my concerns and friendly.
1/1/2026
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
CORRYTON, TN
Garner K|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
1/1/2026
David Abercrombie was stellar, personable and attentive. Even though the dealership was closed on Sunday, David was there and took me to see the truck I was interested in. Monday's transaction was seamless and efficient. My experience with West Chevrolet was the best I've had buying a new vehicle.
JAMES ABERCROMBIE
1/2/2026
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
KNOXVILLE, TN
Richard R|2025 Chevrolet Traverse
Confirmed Service Customer
1/7/2026
Great service
1/7/2026
Richard, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
MARYVILLE, TN
Darrell C|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
1/7/2026
Never been more pleased with service at any other dealership. Craig & Trent/Brent went above and beyond with superb customer service. We will always use West Chevrolet for our next vehicle purchase!!!
CRAIG NEELY
1/7/2026
Darrell, thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care!
MARYVILLE, TN
Sonny E|2018 Chevrolet Equinox
Confirmed Service Customer
1/7/2026
Always a pleasant experience
1/7/2026
Sonny, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
KNOXVILLE, TN
Tabitha L|2025 Chevrolet Traverse
Confirmed Service Customer
1/8/2026
No issues.
1/8/2026
Tabitha, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SEVIERVILLE, TN
Grace H|2026 Chevrolet Trax
Confirmed Sales Customer
1/9/2026
It was great. Friendly. the salesman was very helpful.
RON STAR
1/9/2026
We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
MARYVILLE, TN
Bethany A|2021 Chevrolet Colorado
Confirmed Service Customer
1/10/2026
Great oil change
1/11/2026
Your satisfaction is our top priority. We sincerely value your business and look forward to your next visit!
KNOXVILLE, TN
Robert C|2022 Chevrolet Equinox
Confirmed Service Customer
1/13/2026
Always a great experience when we get our car serviced at West Chevrolet.
1/12/2026
Robert, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LENOIR CITY, TN
Scott L|2011 Chevrolet Silverado
Confirmed Service Customer
1/12/2026
I arrived 10 minutes early for my 10 am appointment. The appointment was for an oil change and tire rotation. Edward greeted me, checked me in and took my keys, said it would be about an hour. The status on the vehicle tracking never changed from checked in, never showed any progress. I sent edward a message asking for an update at 11:56 and recieved no response.15 or so minutes later i went out to ask, and edward didnt even let me get the question out and said sorry, we are backed up. 2 1/2 hour wait for a scheduled oil change is pretty pathetic. After my last visit that was a 4 hour wait for 2 hours work, a lost wheel centercap that was improperly installed, and an extra 25 minute trip back to the shop to get the replacement, needless to say I am pretty disappointed in west chevrolet. In the end, edward did not charge me for the oil change, which I very much appreciate, I would have preferred to pay, and be on my way in a reasonable time. I am not sure if i will be back or not at this point.
1/12/2026
Scott, thank you for taking the time to leave us your honest feedback. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (865) 970-9378. We look forward to hearing from you.
SEYMOUR, TN
Wendell M|2021 GMC 1500 Sierra
Confirmed Service Customer
12/29/2025
Everything went well. I was in and out without any problems.
12/30/2025
Wendell, we're so happy we were able to help you out! We can't wait to see you again, have a great day.
KNOXVILLE, TN
Tim H|2021 Chevrolet Tahoe
Confirmed Service Customer
12/29/2025
Christen, in service, always provides great customer service. Always provides you a way ahead in keeping your vehicle in great working order.
12/30/2025
Tim, we're happy you found our staff to be so supportive during your experience here at West Chevrolet, INC.. If you have any further questions, please give us a call. We're always happy to help!
KNOXVILLE, TN
Thomas H|2023 GMC Yukon XL 1500
Confirmed Service Customer
1/6/2026
Came in for service of drivers side mirror and tech scratches trim around mirror to repair. Could not even take the time to clean mirror after repair from his hand print putting it back on. Also got an oil change and now car doesn’t sound right engine is louder than I’ve ever heard it.
1/7/2026
Thomas, we regret to hear that you had this experience with us. Please contact us at (865) 970-9378 so we can work with you to make this right.
SEYMOUR, TN
Tony P|2013 Chevrolet Equinox
Confirmed Service Customer
1/6/2026
I just Love the Good Folk's at West Chevrolet . They have treated Me right from Day one . Go by and Ask for Ron Starr , He is a Awesome guy to talk to and will do you right and help you decide what you won't to do . They are a bunch of Great people running a Great Buisiness .Just Awesome . Thank's West Chevrolet for All you have done for Me . God Bless Everybody .
1/7/2026
Tony, thank you for your kind review; we are happy to pass along your comments to the team here at West Chevrolet, INC.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ALCOA, TN
Darold G|2026 Chevrolet Colorado
Confirmed Service Customer
1/7/2026
Every time I come in for service I walk out completely happy with the service. Never have I ever had an issue. I mostly deal with Edward at the service counter. He is the best!
1/8/2026
Darold, your wonderful feedback and rating mean a lot to us. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at West Chevrolet, INC.!
PIGEON FORGE, TN
Margie M|2019 Chevrolet Equinox
Confirmed Service Customer
1/8/2026
I was taken right in. Had an oil change and tire rotation. Out in 45 minutes. Christen is so knowledgeable and friendly. Thank you
1/8/2026
Margie, we're glad to hear you found our staff was so knowledgeable and helpful! Please don't hesitate to reach out if there's anything additional we can do for you.
KNOXVILLE, TN
Nathan F|2025 Chevrolet Trax
Confirmed Service Customer
1/13/2026
Eddie had everything set up and ready for me when i got there, even though i was early. Transition was smooth with my rental for the day.
1/13/2026
We're happy you found our staff to be so supportive during your experience here at West Chevrolet, INC.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
KNOXVILLE, TN
Keith M|2019 Chevrolet Tahoe
Confirmed Service Customer
1/13/2026
Wonderful experience!! Highly recommend!
1/13/2026
Keith, Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thanks again for the recommendation, and have an amazing day!
BEAN STATION, TN
Michael S|2023 Chevrolet Traverse
Confirmed Service Customer
1/14/2026
Quick, excellent service
1/14/2026
Michael, we're glad everything was completed quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!
MARYVILLE, TN
Tony J|2023 Chevrolet Traverse
Confirmed Service Customer
1/15/2026
Loved talking with Charles. Been doing business with them since 1968
1/16/2026
Tony, reviews like this give us motivation and help us ensure we provide high-quality care. We sincerely value your business and look forward to your next visit!
ALCOA, TN
Shane R|2016 Chevrolet 1500 Silverado
Confirmed Service Customer
1/16/2026
Eddie is AMAZING!! Always VERY honest and helpful ... his is one of them main reasons I continue to come back to West Chevrolet for my service ... even if sometimes it may cost a little more ... it is worth it because of guys like him! Heck, my wife even went in once with a non-chevy problem because of a light that came on and he looked at it and made sure the car was OK to drive. THANKS EDDIE!!
1/16/2026
Shane, thank you for your kind review; we are happy to pass along your comments to Eddie here at West Chevrolet, INC.! We are always more than happy to assist you if anything else comes up. Take care!
VONORE, TN
Steve H|2017 Chevrolet Corvette
Confirmed Service Customer
1/16/2026
I assume everything is OK with my card but I was not advised of the labor rates on my bill and I was wondering what it was .
1/16/2026
Steve, thank you for taking the time to leave us feedback about your experience with us. Please contact us at (865) 970-9378 so we can work with you to make this right.
MARYVILLE, TN
Loland W|2023 Chevrolet Silverado 1500
Confirmed Service Customer
1/19/2026
Took my 2023 Chevrolet in for the first oil change since I purchased it last year.
1/20/2026
We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
TELLICO PLAINS, TN
Mark C|2016 Chevrolet 1500 Silverado
Confirmed Service Customer
1/20/2026
Did great very nice staff and didn’t take but about an hour or maybe a little longer which is what we were told it would take up front
1/21/2026
Mark, we appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!
HARRIMAN, TN
Nicole L|2024 Chevrolet Colorado
Confirmed Service Customer
1/20/2026
Everything went as expected
1/21/2026
Nicole, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
MADISONVILLE, TN
Jeffery C|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
1/12/2026
None
1/12/2026
Jeffery, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GREENBACK, TN
Arthur P|2026 Chevrolet Equinox
Confirmed Sales Customer
1/13/2026
Good salesman. He was very helpful and we like our new car.
JAMES ABERCROMBIE
1/14/2026
We're happy you found our staff to be so supportive during your experience here at West Chevrolet, INC.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CLINTON, TN
Michael B|2026 Chevrolet Trailblazer
Confirmed Sales Customer
1/13/2026
Very good service. Salesmen did an excellent job getting what I wanted.
RON STAR
1/14/2026
Thanks! We always want to hear back from our clients, and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
MARYVILLE, TN
Kathleen B|2015 GMC Terrain
Confirmed Service Customer
1/14/2026
Was able to get my vehicle in and out very quickly. Staff was very friendly and helpful!
1/15/2026
Kathleen, your satisfaction is our top priority. We sincerely value your business and look forward to your next visit!
VONORE, TN
James G|2022 Chevrolet Equinox
Confirmed Service Customer
1/7/2026
Ok everyone helpful
1/16/2026
James, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
ROCKFORD, TN
Michael O|2019 Chevrolet Equinox
Confirmed Service Customer
1/15/2026
Everyone is very helpful
1/16/2026
Michael, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, West Chevrolet, INC.
MADISONVILLE, TN
Michael P|2025 Chevrolet Corvette Stingray
Confirmed Service Customer
1/19/2026
Everything went great
1/20/2026
Michael, your satisfaction is our top priority. Thank you again for choosing West Chevrolet, INC. and we hope to see you again.
OOLTEWAH, TN
Zulma F|2023 Chevrolet Traverse
Confirmed Service Customer
1/19/2026
I am satisfied with the customer service, I get every time I take my car to get an oil change. Eddie is very professional explaining what my car needs, I am very satisfied with his service, the cashier is always very nice and friendly… I want to thank everyone that has help me every time I take my car in for service. Chevrolet has the most amazing friendly team at the service department. Thank you Eddie for all your help I hope you keep helping me.
1/20/2026
We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
KNOXVILLE, TN
Michael S|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
1/21/2026
Outstanding service
1/21/2026
Michael, our staff is committed to providing each of our clients with the best automotive experience! We hope to be of service to you again in the future. Best wishes, West Chevrolet, INC.
MARYVILLE, TN
Mark C|2025 Chevrolet Silverado 1500
Confirmed Service Customer
1/21/2026
Didn’t think I’d wait 2hours for a oil change.
1/21/2026
Mark, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (865) 970-9378.
SEYMOUR, TN
Carlo S|2024 Chevrolet Silverado 1500
Confirmed Service Customer
1/21/2026
Awesome service!
1/21/2026
Carlo, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
MARYVILLE, TN